Service Technical Engineer 服务中心技术工程师

Found in: beBee S CN - 3 weeks ago

Tianjin, China MAHLE Full time

岗位职责：

  1. 熟悉公司产品，引导客户理解产品和性能，质保情况等
  2. 服务中心业务的售前支持， 与客户进行技术交流
  3. 完善与充分理解售后服务流程，高效处理售后问题
  4. 编制售后服务手册与相关产品介绍，制定技术方案
  5. 指导售后技师在客户端安装及测试，指导客户端使用和维保
  6. 客户端的投诉流程跟进，及时有效的和客户汇报沟通
  7. 数据与故障的统计整理与分析，并反馈至公司技术、质量、生产团队

 

任职条件：

  1. 本科以上学历，软件工程，电气工程，机械工艺相关背景
  2. 熟悉热管理，制冷等相关产品
  3. 了解机电与电气相关知识
  4. 抗压能力强，有积极解决问题的方法与意识
  5. 良好的工作沟通能力，具有判断识别风险的能力
  6. 对客户投诉、售后流程有一定了解   
  7. 具有三年以上技术岗位相关工作经验

 

/51/ZP

 

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