Operator 总机接线员/领班

1 month ago

Shanghai, China Hilton Shanghai Hongqiao Full time
Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Operator organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures. 

What will I be doing?

As the Operator, you will be responsible for performing the following tasks to the highest standards: 

Actively seeking verbal feedback from customers and team members at every opportunity.  Agree on and implement actions to make improvements to customer service.  Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.  Handle complaints promptly and efficiently, taking the necessary action and informing the Guest Service Manager to follow-up where appropriate.   Follow-up with guests to ensure satisfaction with problem resolution (service recovery).  Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the Communication Supervisor.  Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.  Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.  Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.  Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.  Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.  Be proactive towards customers, assisting them with any reasonable requests.  Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.  Familiar with operating the telephone, FCS, OnQ PM and Micros system.   Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.  Take on an active role in the Guest Service Centre.  Describe, assign and delegate duties and authority for the operation of the department at all times.  Understand the situation in other departments and their implications for your own department.  Plan ahead and ensure adequate resources are available.  Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.  Communicate effectively with F&B and Kitchen teams to ensure in-room dining’s quality and effectiveness.   Ensure that the shift is reviewed, handovers and briefings are carried out.  Maintain in-depth technical knowledge and skills required for the job.  Maintain guest histories to assist with returning guests.  Attend and participate in regular operational and hotel meetings.  Carry out any other reasonable duties and responsibilities as requested by the Communication Supervisor.  Understand the goals of the hotel and the department’s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.  Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.  Be aware of potential highs and lows in the business.  Create an environment where “everyone sells”.  Forecasting potential costs.  Following company control procedures, controlling costs without compromising standards.  Understand the quantity and quality of people needed to operate the department.  Regularly review individual and team performance against objectives and provide feedback.  Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.   Understand relevant Health & Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health & Safety.  Ensure that safe and healthy working practices are implemented at all times.  Maintain personal presentation to hotel and Hilton standards.  Ensure that all reporting and servicing deadlines are met on a timely basis.  Adhere to the hotel’s security and emergency policies and procedures.  Carry out any other reasonable duties and responsibilities as assigned.  The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.  Requirements

What are we looking for? 

An Operator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.  Understand basic spoken English to meet business needs.    Maintain a high customer service focus by approaching your job with the customers always in mind.  Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.  Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.  Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.  Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.  Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.  Good organization and coordination skills.  Strong sense of responsibility and self-motivation.  Patient and responsible to solve all problems.  Able to maintain excellent relations with team members.                                                                                 Able to work under great physical and mental pressure.  Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.  Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.  Familiar with computer systems preferred. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all 

Source: Hospitality Online

  • 领班 - 外包装

    3 weeks ago

    Shanghai, China Roche Full time

    The Position 主要工作目标（岗位简介） 根据GMP及罗氏标准生产高质量的药物。 主要职责/责任： 操作机器或手工包装生产高质量的药物。 根据GMP及罗氏标准生产高质量的药物。完成相应文件的填写。 ...

  • 副领班-浦东(004924)

    2 weeks ago

    SHANGHAI, China BASF SE Full time

    1/安环保和5S： 严格遵守车间的安环保制度，确保本班组员工及外来人员在车间内的作业在安全健康和环保的前提下进行； －巡回检查，协助领班确保本班组员工及外来人员在车间内正确使用防护用品，安全器械和装置； －巡回检查各种防护装置和安全设施是否处于受控...

  • 副领班-浦东(004924)

    7 days ago

    Shanghai, Shanghai, China BASF SE Full time

    1/安环保和5S:严格遵守车间的安环保制度,确保本班组员工及外来人员在车间内的作业在安全健康和环保的前提下进行;-巡回检查,协助领班确保本班组员工及外来人员在车间内正确使用防护用品,安全器械和装置;-巡回检查各种防护装置和安全设施是否处于受控状态,发现问题...

  • 货物流转员工

    3 weeks ago

    Shanghai, China Ikea Full time

    Job ID: CN Date posted: 29/03/ WHAT YOU'LL NEED TO HAVE 对物流工作有热情，具有良好的安全合规意识 能够操作物流机械设施设备(持有叉车证享技术补贴) 适应快节奏灵活多变的工作环境，团队协作意识强 适应早晚班或者凌晨班的工作时间(享有早晚班津贴) YOUR RESPONSIBILITIES ...

  • 生产操作员/内操/外操（浦东高桥）(004783)

    1 month ago

    SHANGHAI, China BASF SE Full time

    Main Tasks:...

  • 生产专员/生产技术员 - 校园招聘

    3 weeks ago

    Shanghai, China Boehringer Ingelheim Full time

    关于人用药品业务勃林格殷格翰的医药研发能力在业界全球领先。我们不断探索全新的医学突破，提供创新药物来满足患者在心血管疾病、呼吸疾病、代谢疾病、免疫学、肿瘤学和中枢神经系统疾病这些关键治疗领域的需求...

  • 生产技术员

    2 weeks ago

    Shanghai, China Boehringer Ingelheim Full time

    关于勃林格殷格翰勃林格殷格翰致力于研究突破性疗法，旨在变革生命，守护世世代代的健康。作为一家研发驱动的全球领先生物制药企业，公司在医疗需求高度未得到满足的领域通过创新展现价值。勃林格殷格翰自1885年成立以来一直是一家独立家族企业，始终着眼长远...

  • DCS 操作员（连续装置）(004255)

    1 month ago

    SHANGHAI, China BASF SE Full time

    主要任务： - 带领装车班按既定工艺/计划操作机器设备达到给定进度表的生产要求； - 根据与管理人员的讨论结果，及时更新装卸车相关的操作手册及装卸车检查单 - 根据工艺规范、操作手册及工作进度表，确保装车班安全地、精确地和有效地操作机器设备； - ...

  • 【宜家零售校招】 未来领袖项目-销售部员工

    3 weeks ago

    Shanghai, China Ikea Full time

    Job ID: CN Date posted: 29/03/ 你需要拥有什么 年-年应届毕业生； 全日制大专及以上学历, 不限专业与背景； 认可宜家的文化及价值观； 对家居生活充满热情，始终以顾客为导向思考与解决问题； 具备出色的学习能力，优秀的沟通能力，以及团队协作精神；...

  • 【宜家零售校招】 未来领袖项目-顾客关系部员工

    3 weeks ago

    Shanghai, China Ikea Full time

    Job ID: CN Date posted: 29/03/ WHAT YOU'LL NEED TO HAVE 年-年应届毕业生； 全日制大专及以上学历, 不限专业与背景； 认可宜家的文化及价值观； 对家居生活充满热情，始终以顾客为导向思考与解决问题； 具备出色的学习能力，优秀的沟通能力，以及团队协作精神；...

  • 质检员

    3 weeks ago

    Shanghai, China SGL Carbon Full time

    工作内容： 根据质量验收或客户标准，对原材料和外协产品实施进货检验并记录，对发货产品进行出货检验和记录。 ...

  • QQ影像#计算机视觉算法高级研究员#(AIGC方向)

    3 weeks ago

    Shanghai, China Tencent Full time

    QQ影像#计算机视觉算法高级研究员#(AIGC方向) 上海 分享 分享岗位 方式1:复制岗位链接 方式2:分享岗位海报 手机扫描二维码分享 收藏 PCG 点击了解更多BG信息 技术 三年以上工作经验 更新于年04月12日 岗位职责 ...

  • QQ影像#计算机视觉算法高级研究员#(AIGC方向)

    3 days ago

    Shanghai, China Tencent Full time

    QQ影像#计算机视觉算法高级研究员#(AIGC方向) 上海 分享 分享岗位 方式1:复制岗位链接 方式2:分享岗位海报 手机扫描二维码分享 收藏 PCG 点击了解更多BG信息 技术 三年以上工作经验 更新于年05月15日 岗位职责 ...

  • 操作工/高级操作工/DCS (金山）(000522)

    2 weeks ago

    SHANGHAI, China BASF SE Full time

    主要任务： - 带领装车班按既定工艺/计划操作机器设备达到给定进度表的生产要求； - 根据与管理人员的讨论结果，及时更新装卸车相关的操作手册及装卸车检查单 - 根据工艺规范、操作手册及工作进度表，确保装车班安全地、精确地和有效地操作机器设备； -...

  • Associate, Client Service, Mandarin Speaker, 2024

    3 weeks ago

    Shanghai, China AlphaSights Full time

    AlphaSights公司简介AlphaSights是按需知识服务领域的全球领导者。我们为投资者和企业领导者链接所需知识，助力他们取得成功。AlphaSights拥有逾1500名员工，九大办事处，为全球顶级投资基金、咨询公司和《财富》500强企业提供全天候服务。AlphaSights 成立于2008...

  • (SSLS) 焊接工艺工程师

    3 weeks ago

    Shanghai, China Siemens Switchgear Ltd., Shanghai Full time

    加入西门子智能基础设施集团，成为零碳先锋，共创明日世界！ 西门子智能基础设施集团 (Siemens Smart Infrastructure, SI)...

  • 上海科技大学拓扑物理实验室招聘电子谱学研究开发人员1名

    3 weeks ago

    Shanghai, China ShanghaiTech University Full time

    上海科技大学拓扑物理实验室招聘电子谱学研究开发人员1名 2023-11-15 ...

  • 招聘研究生工作主管岗位1名（物质学院）

    3 weeks ago

    Shanghai, China ShanghaiTech University Full time

    招聘研究生工作主管岗位1名（物质学院） 2024-03-14 研究组/平台情况及研究方向、相关网址链接、招聘岗位名称人数、招聘岗位汇报对象 岗位名称： 研究生工作主管（物质学院） 岗位人数: 1 岗位职责： ...

  • 重型机械钢结构检验员

    3 weeks ago

    Shanghai, China Bureau Veritas Group Full time

    1. 熟悉矿山机械、冶金机械、工程机械、煅烧设备、钢结构等领域的生产制造、安装调试，有设备生产制造质量管理、现场安装调试、运维管理等经验； 2. 根据公司质量管理系统、HSE系统、ISO17020等法律法规要求，执行检验和测试； 3....

  • 《元梦之星》研发项目管理

    1 week ago

    Shanghai, China Tencent Full time

    《元梦之星》研发项目管理 上海 分享 分享岗位 方式1:复制岗位链接 方式2:分享岗位海报 手机扫描二维码分享 收藏 IEG 点击了解更多BG信息 产品 三年以上工作经验 更新于年05月09日 岗位职责 ...