Retail Trainer

Team for Career Site

Retail (office team)

In short

As a retail trainer, you will be responsible for developing training content and delivering training to all our
frontline team members. From retail store team, to sales staff in our shop-in-shops and specialty stores, to
our customer service team servicing our ecom customers across channels, you will ensure a consistent
tone of voice and a “Wow” customer experience across our channels. You will be responsible for educating
our retail, sales and happiness delivery team in On’s spirits and values, our brand and products stories and
how we deliver these messages to our customers, with the ultimate goal of maximizing revenue across all
our channels.

Your mission

– Understand On culture and demonstrate it into your training sessions

– Deliver different training topics to our retail store teams, our shop-in-shop and franchise store staffs on an ongoing basis

– Ensure consistent level of product training of all our store teams, B2B stores (shop-in-shops and franchise stores) in partnership with the store leaders and tech rep team

– Proactively collect product training feedbacks and continually improve the training to fulfill audience and business needs

– Understand product training annual calendar and has sensitivity of product merchant status to be a reliable trainer who always deliver the right training of right product in right time

– Actively think about product training optimization and take actions in terms of training content update or upgrade, new initiatives, etc.

– Build up product knowledge quiz library and ensure all quiz are up-to-date meanwhile visit store to test staff on their knowledge level

Your story

– 3 – 5 years of relevant experience in Retail Training, sports lover will be a plus

– Rich experience in product training in terms of develop content, delivery training, design quiz

– An entrepreneurial spirit who expects the unexpected and takes calculated risks to deliver results

– Proactive with a diligent, organized and reliable working method as well as high attention to detail

– Natural desire to constantly re-think, question and organize the way our retail training is set up

– Ability to read, speak and write English fluently

Meet the team

– At On China we are passionate about running, passionate about growing our young team and passionate
about bringing the fastest growing running brand globally, to one of the fastest growing markets worldwide.
Be it in our office in Shanghai, supporting our stores across the country, building our brand community in
China, or running and hiking trails, we are one fun team, and we’re looking for more On friends to join us.

– This position is located in Shanghai, China