Customer Leader

3 weeks ago


Shenzhen, China Diageo Full time

Job Description :

As Customer Operation Leader, this role will be engaged with cross-category and functions to ensure we delight our customers` at service and uplift our service standards.

You will be responsible for:

  • Lead APAC planning and logistic team to collaborate with customer supply chain so that better forecast customers` business planning and service expectation.

  • Lead to build up the process of customer collaboration

  • Lead performance management of case fill rate as well as SAMBC

  • Represent the APAC supply to work with multi-function to maximize Diageo value on customer service.

To be successful in this role, you will need:

  • Capability and experience in successfully leading change and transformation of processes

  • Strong analytical skills and exceptional communication skills: verbal, written and presentation with the ability to clearly communicate and articulate complex situations in simple terms to enable stakeholder engagement and buy-in

  • Strong interpersonal skills and the ability to influence and gain credibility with stakeholders across all levels

  • Commercial acumen and pragmatic with the ability to take decisions that drive total-business value through creative solutions

  • Resilient and able to work in an agile, fast-moving environment and to keep up with pace of change and prioritise according to business needs

  • Can do broad strategic thinking as well as detailed hands-on execution

  • Strong Planning and Logistic experience, and leading customer interfacing work.

  • Proven track record of consistent performance and delivery in a challenging and fast-paced environment

Worker Type :

Regular

Primary Location:

Qianhai, Shenzhen City

Additional Locations :

Job Posting Start Date :

2024-04-24


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