Assistant Director Operations China Exams

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Job Title: Assistant Director Operations China Exams – Digitisation Programme and IOC Operations (40089)
Pay Band: 8
Location: Beijing, China
Department: Exams
Contract Type: Indefinite
Closing Date: Wednesday, 01 November 2023- 23:59 China Time (GMT +8)

Role Purpose:
Lead China Exams Transformation Team to initiate, plan, implement and operationalise global and China change programmes for a more digitised, efficient and future-proofing operating model. Manage programme-level dependencies, quality, risks and benefits realization to ensure alignment with China exams business strategy. Drive staff engagement during the change process across all China offices by providing leadership and developing effective communications strategy for different stakeholder groups.

Main accountabilities but not limited to the following:

1. Lead on identifying, analysing, strategising and implementing global and local change programmes in China exams business, ensuring operational efficiency, process optimisation, full compliance with corporate standards, customer service excellence, and alignment with agreed financial and non-financial targets in terms of benefits realization

2. Strategies and develops a 3-year transformation and change plan and vision based on a detailed analysis of the as is situation and drafts a road map for successful implementation

3. Assess change horizon (Global, regional and China), impacts and implications with input from from global, regional, and country business heads. Agreed priorities with Director Exams China and Director Operations of China exams.

4. Ensure business cases for change initiatives are developed strategically and with good quality to support business decisions. Achieving effective management and co-ordination of resources within the delivery of change programmes to support China exams business strategy

5. Managing transformation programme level risks proactively, ensuring change risks associated to all projects and programmes are identified and appropriate resolution actions agreed with stakeholders, and risks are mitigated with effective plans

6. Develop China exams change communications strategy which drives change acceptance in the target audience groups and proactive staff engagement during the change process

7. Develop and maintain excellent relationships and communication with internal and external customers to build a clear understanding of their needs to inform and enable innovation and improvement

8. Lead the national Exams Transformation team and IOC operations team, line-manage two PB7 Change Project Managers and one PB7 National IOC Operations Manager

9. Act as the National IELTS Administration Steam Lead to standardize national operational procedures, review long-term admin stream strategy and policies, deliver national and regional change projects, organize meetings and workshops to support staff L & D, and liaise with East Asia regional support team and Cambridge English IELTS Administration department to support China IELTS admin streams operational needs

10. Responsible for relevant budgets, financial planning, monitoring and reporting for all change programmes

11. Other Duties
Use standardised processes to monitor team compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of British Council and its customers at all times
Ensure all duties are delivered in line with the British Councils policies on Safeguarding, Equality, Diversity and Inclusion, and these are mainstreamed into national IOC operations.
Manage information created and received in compliance with the British Councils information management standards, policies, the UK data protection principles, and local legislation (PIPL)

Role specific knowledge and experience:
Experience of programme management, change implementation, process improvement or business operations
Solid working experience with dispersed or virtual teams
Knowledge of language assessment industry (Desirable)
Deep understanding of China exams business, processes, operations and systems (Desirable)

Requirements:
Education: Undergraduate degree
Certification and Professional Qualifications: Certification of programme and/or project management (MSP, Prince2, PMP, etc.)
Language:
o English C1 (Aptis C1, IELTS 7 or equivalent)
o Native Chinese speaker
Condition of Employment:

Locally Recruited
Applications are welcomed from candidates currently in this location with a natural right to work.
Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Benefits:
Annual Leaves (on a pro-rata basis if the service period is less than one full year); public holidays
Statutory benefits: national social insurance benefits and housing fund
Other benefits: commercial insurance package including accidental insurance, life insurance, and supplementary medical insurance
13th month salary: staff who pass the probation and work for minimum of 6 months in a year will be entitled to annual bonus in December
Performance-related pay: paid annually according to relevant performance review scheme
Professional development opportunities

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion(EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council iscommitted to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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