Air Logistics Operational Care Team Leader FA-OC

Found in: beBee S CN - 1 month ago

Foshan, China Kuehne Nagel Full time
You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer + operational excellence. Your Role You are responsible for the delivery of operational excellence through your Operational Care (OCC) team by providing leadership + direction, while continuously optimizing production costs. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives. Your Responsibilities
  • To ensure operational excellence through high quality shipment management + export/import services.
  • To drive collaboration between Customer Care locations (CCL), Revenue Care (RCC), Sales, Systems +
    Processes to deliver a great customer experience, along with developing of new + existing customer targets.
  • To ensure supplier relationships are created + pro-actively managed ensuring delivery to service level
    agreements (SLA) + Preferred Carrier Partners (PCP).
  • To drive air logistics procurement + carrier relation management, developing pricing strategies by liaising
    on pricing + RFQ preparation, maintaining + strengthening such relationships on the most senior levels.
  • To actively manage interfaces + the exchange of information + knowledge across the organization.
  • To contribute as process owner to continuous improvements of processes + controls for lean processes
    focusing on cost effectiveness + productivity.
  • To optimize proceedings to ensure the development of operational targets.
  • To undertake the responsibilities as the local Dangerous Goods Coordinator.
Your Skills and Experiences Your strong time management skills, along with your customer + stakeholder relationships will be the key to your success.
You have been selected for this role for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.

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