Field Clinical Specialist

4 months ago


Beijing, China Abbott Laboratories Full time

MAIN RESPONSIBILITIES

1.    Clinical support: 40% of time
1)    Develop a thorough understanding of advanced heart failure and HM3 as a treatment option.
2)    Become fully trained and certified to support HeartMate 3 cases, including assessment of patient suitability and case planning
3)    Optimize process regarding patient screening and procedure scheduling
4)    Call on referring physicians to present the HeartMate 3 technology and clinical data.
5)    Support in the resolution of product complaints and/or safety issues e.g. PER
6)    Adheres to reporting requirements of completed cases, case pipeline tracking, and other progress reports

2.    Training and education: 30% of time
1)    Implement internal and external training plans in collaboration with APAC and global HeartMate3 training teams.
2)    Assist in conducting customer training workshop ranging from on-boarding training activities to continuous education to maintaining and increasing physician skill levels.
3)    Assist in conducting team member training and field mentoring as needed.
4)    Engage with relevant Chinese physician societies for consensus and guideline development for LVAD therapy adoption.
5)    Assist in creating, advocating for, and implementing site criteria based on global HeartMate3 experiences and local requirements.

3.    KOL engagement and marketing activity: 30% of time
1)    Support local and national conferences and programs.
2)    Communicate with top customers per the call planner and territory game plan
3)    Communicate with management team on regular basis, updating progress and confirming quarterly priorities.
4)    Collaborates with other business units, such as CRM, EP and SH on opportunities.

MAIN REQUIREMENTS:

1.    Fully trained medical doctor/nurse with cardiovascular or cardiac surgery related specialty strongly preferred
2.    BS/BA in life sciences or medicine as minimum Experience/Training Required
3.    Minimum of 3 years Medical Clinical Support or clinical education of complex and clinically demanding medical technologies 
4.    Independent problem-solver
5.    Ability to work in ambiguity and ability to anticipate obstacles early
6.    Ability to navigate conflicting interests and high expectations within the physician community
7.    Experience with products for use in interventional cardiology and cardiac surgery preferred



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