Order Handler

2 weeks ago

Qingdao, Shandong, China Alfa Laval Full time

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place. Every day.

Who you are:

Deliver a cross functional service to the customer in order to meet the customer demands and secure a timely and accurate communication to the customer as well as within own organization

About the job:

Registrate orders and monitor order settlement process (delay, move forward, orders on hold, TBA). Ensure that orders are maintained and updated. Handle returns, commission, credit/debit. Coordinate and follow up on claims from customers. Prepare quotes including parts detective (prices, delivery time and minor technical selection). Communicate with customers and act as customers representative internal. Drive/contribute to continuous improvement.

What you know:

Knowledge and skills:

Bachelor or above degree. 1 years or above working experience in manufacturing industry. Knowledge of ERP systems and Microsoft applications: PowerPoint, Excel, and Word is preferred Excellent Communication Skills – logical and organized (in both Chinese & English).

Attitude and motivation:

Have good working attitude and teamwork spirit. Be conscientious and careful, have strong sense of responsibility. Strong learning ability and highly initiative.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games

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