Ropes Specialist

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

• Work closely with the customers, understanding & supporting the decision makers' needs and requirements related to MP's complete Rope portfolio.
• Product expert in ropes product groups, liaison with other Rope Specialist Centre team members to service the customer.
• Advise and support customers on what, why, when, and where to buy through good commercial and technical guidance.
• Identify and actively pursue sales and order building opportunities.
• Utilize Tools and knowledge about the customer, to leverage on Insights leading to adding Value to the Customer and increasing our Sales Growth
• Proactively follow up enquiries and capture sales Leads & Opportunities through planned quote follow up and similar customer facing activities.
• Be an active member of the Sales team for the respective account portfolio with regards to Rope sales
• Actively promote sales campaigns, promotions, and initiatives to customers
• Ensure appropriate problem solving and close cooperation with other functions internally to fulfil customer needs in the most efficient way.
• Process all enquiries and orders related to Ropes for agreed customers as per global processes and targets, and keep customers informed of changes in the order delivery status, surcharges, and any other relevant information.
• Responsible for internal sourcing of goods according to tools and parameters outlined in the process for the Ropes Specialist Centre
• Responsible for prioritizing, validating all rope requests and current inventory for delivery to customers.
• Capture customer specific information and requirements in the system and work proactively with customers to help them standardize their requests.
• Follow up customer complaints/non-compliances through the improvement/complaint system.
• Handle warranty claims, product returns