GCR Devices

Overview

In Consumer Sales Organization (CSO) at Microsoft, we are a global team responsible for sales across Devices & Creativity - which includes Windows, Microsoft 365, and Surface - and Gaming. Our focus is on putting the consumer first, guiding them through the discovery, learning, and purchasing process via various direct and partner channels spanning over 120 countries. We collaborate with ecosystem partners and internal business units to promote digital excellence, enhance e-commerce capabilities, drive cloud adoption, and boost subscription uptake. Our goal is to provide enriching experiences both at home and on-the-go using cutting-edge devices and services that foster long-term Microsoft enthusiasts.

The Devices & Creativity Sales Partner Account Manager for the GCR markets oversees sales through retail outlets, distribution networks, and mobile operators of all Devices & Creativity products - M365, Windows Consumer, Surface, and Accessories. This role involves working closely with channel partners, transforming their business models, offering operational support to align with Microsoft's strategy, and aiding partners in expanding their business.

Microsoft's mission is to empower every individual and organization worldwide to achieve more. As employees, we cultivate a growth mindset, innovate to empower others, and collaborate to achieve our common objectives. We build upon our core values of respect, integrity, and accountability to foster an inclusive culture where everyone can thrive personally and professionally.

Qualifications

Required/Minimum Qualifications

• 12+ years of experience in partner management, sales, business development, or related roles within the technology industry.
• Bachelor's Degree in Business Administration, Engineering, or relevant field, OR a Master's degree with 10+ years of applicable experience.
• Proven track record of sales delivery and execution, specifically in distribution channel management.
• In-depth knowledge of consumer channels and retail landscape.
• Demonstrated ability to foster sustainable sales growth with partners.
• Proficiency in Mandarin and English for effective communication in a multicultural setting.

Additional or Preferred Qualifications

• 1+ year(s) experience in planning, budgeting, and project management.
• Work background in Consumer Electronics/IT ecosystem with a focus on devices and services sales across consumer segments.

Responsibilities

The Distribution Sales role is pivotal in nurturing relationships with distributors to drive business growth and impact for Microsoft. This position requires proactive engagement, strategic alignment, and collaborative efforts across internal and external stakeholders to ensure successful implementation of joint business plans.

Distribution Partner Engagement (40%)

• Engage proactively with distribution partners to enhance business impact and align with Microsoft's consumer strategy.
• Work collaboratively with partners to devise and implement successful strategies for retail sales through distributor-managed outlets.
• Initiate growth-focused initiatives like digital transformation in line with Microsoft's strategic objectives.
• Cultivate trust-based relationships with partners to drive mutual growth and strategic coherence.

Channel and Account Management (30%)

• Develop and execute joint partner account plans for Consumer and SMB businesses to achieve sales targets in alignment with Microsoft's objectives.
• Collaborate with key stakeholders for plan execution and prioritize category SKU selection.
• Negotiate and implement programs and promotions with distributors while ensuring adherence to guidelines.
• Align marketing resources to support distributor-led marketing endeavors with retailers.
• Facilitate distributor relations with Microsoft Supply Chain and Operations to enhance order book quality and inventory focus.

Impact (20%)

• Formulate action plans to enhance partner satisfaction based on partner feedback.
• Enhance comprehension of the Devices & Creativity distribution channel, including partner capacities, competitors, and market trends.
• Advocate for partners internally, utilizing insights from engagements and business reviews to address hurdles.
• Leverage internal resources and investment avenues to maximize growth and return on investment.
• Encourage a culture of experimentation and piloting new approaches for incremental growth.
• Differentiate Consumer and SMB business management, elevating Distribution capabilities and contributions.

Collaboration (10%)

• Lead cross-team collaboration to support distribution partners, sharing business plans with relevant stakeholders and driving internal actions.
• Articulate outcomes and opportunities with distribution-led channels to regional and global teams.