Business Process Engineer Sea

2 weeks ago

Shanghai, Shanghai, China Bollore Logistics Asia Pacific Full time


• The Business process engineer is a key position within a newly created team responsible for delivering process innovation and continuous improvement initiatives across Greater China. It will play an essential role in helping to foster a culture of sustainable change.

Key Responsibilities


• To work with key business stakeholders to build a continuous improvement environment to support an ongoing change programme.


• To support better value delivery and greater efficiency by identifying and eliminating unnecessary complexity within business processes and identifying better ways of working.


• To lead and facilitate process improvement based workshops to drive ideas and solutions.


• To identify trends and process variations to establish a continuous improvement monitoring system.


• To assist in developing and implementing a 'best-in-class' continuous improvement strategy.


• To take ownership of change initiatives from evolution/efficiency identification to project delivery via internal governance and controls.


• To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis.


• To work with other team members and business services departments to devise new support material based on the revised processes, including training, reporting and systems enhancements.


• To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance.


• To ensure the business impact and project objectives/dependencies are identified, reported on, and managed.


• To complete post-implementation reviews to ensure that successful delivery has been achieved and that improvements can be made for future projects.

Requirements


• Relevant experience in managing sea operations or proven continuous improvement analytical experience from a similar role, including project management and business analysis.


• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of partners, senior managers, and subject matter experts (Mandarin and English).


• Rich knowledge of Sea Export and Import operations and customs regulations.


• Strong project and product management skills, including a thorough understanding of interpreting business needs and translating them into operational requirements.


• Proficient in Microsoft Office, including Visio, Word, Excel, Outlook, and PowerPoint


• Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each step in between.


• Ability to set up, facilitate and lead service improvement/'Workshop' sessions with a range of business stakeholders (incl. Experience of process/value stream mapping).


• Knowledge of CargoWise One TMS solution.

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