Solution Analyst

Reports to:Solution Lead / Senior Solution Lead

This role is responsible for ensuring requirements are mapped and documented to functional and technical specifications for software development projects and enhancements through working with various internal and external stakeholders and leveraging external and internal resources to deliver quality and working software application(s) that is aligned with business vision and goal in the delivered software application.

• Analyse requirements and assess detailed solutions options from a system perspective
• Support solution design and contribute expertise and detailed knowledge to ensure high level design decisions are able to be delivered
• To ensure requirements are captured for the development projects.
• Contribute expertise in supporting the development of technical specification, recommend product enhancement initiatives.
• Responsible for maintaining the quality form in the system, conduct checking throughout testing to ensure changes are reflected correctly before implementation.
• Carry out level 2 and level 3 incident support for in-production systems and manage end user expectations.
• Review the Application Development vendors on development and implementation work as required.
• Oversee and QA the development of all solution components ensuring this meets requirements and complies with all relevant Cathay Pacific standards
• Contribute and follow standards and frameworks for development
• Collaborate with other teams to drive innovation
• Keep abreast of the business strategy, business plan and latest industrial trends.

• Degree holder plus a minimum 5 years of operations experience with a good understanding on project management.
• Fluent in both written and spoken English and Chinese.
• Strong influencing & communication skills.
• Knowledge of CCD related processes will be a benefit.
• Knowledge on airline offer and order management (reservation and ticketing area)
• Familiar with PSS technologies (IATA Standards, Ancillary service, Pricing concept) is beneficial.
• Strong interpersonal skills; promoting healthy relationships and team dynamics with internal and external stakeholders including vendors and airline
• Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity; strong troubleshooting skills; ability to identify patterns and generate ideas
• Good understanding of technology concepts, trends and capabilities

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.