Bell Attendant 行李员
4 weeks ago
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Bell Attendant organizes and coordinates the concierge services to ensure that each guest experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and hotel policies and procedures.
What will I be doing?
As the Bell Attendant, you will be responsible for performing the following tasks to the highest standards:
Actively seek verbal feedback from customers.Agree on and implement actions to make improvements to customer service.
Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
Positively deal with and learn from customers' complaints and comments with follow-up and feedback to the Front Office Manager.
Make sure all customer requests and queries are responded to promptly and effectively, adhering to Hilton brand standards.
Be proactive towards customers, assisting them with any reasonable requests.
Ensure that the concierge team escorts guests to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
Take an active role in the Concierge team, ensuring effective communication and work as a team in order to reach goals and targets.
Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Service Manager to follow-up where appropriate.
Follow-up with all guests to ensure satisfaction with problem resolution (service recovery).
Facilitate a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested or offer assistance when in the lobby.
Ensure that all guests are offered help to make arrangements for transportation and that they are invited back and bid farewell.
Manage the storage and organization of guests' luggage in a safe and secure, organized and systemized way.
Ensure that the concierge team maintains the lobby appearance to be neat and tidy, and that public areas are cleaned when necessary.
Responsible for ensuring hotel materials are well stocked and information is available to guests.
Knowledgeable of the hotel's facilities and services as well as basic knowledge of Hilton.
Up to date with information and have detailed knowledge of facilities, attractions, places of interests, sights and activities in and around the hotel, imparting this knowledge to other team members.
Monitor the sale of postage stamps, telephone cards and other items, maintaining a cash float.
Ensure that ticket reconfirmation, safari bookings and guest reservations are correctly carried out when required.
Ensure appropriate handling and delivering of messages, receive and distribute packages, manage the daily post and correspondence of both guests and the hotel.
Know well the hotel transportation arrangements, ensuring that pick-ups and drop-offs are completed on time.
Input information into ONQ regarding guests, ensuring accuracy, all details are completed, and that the information can be clearly understood by other team members.
Have detailed knowledge of departmental standards and Hilton brand standards.
Implement and follow through with improvements identified.
Plan ahead and ensure adequate resources are available.
Ensure the shift is reviewed, handovers and briefings are carried out.
Maintain in-depth technical knowledge and skills required for the job.
Maintain guest histories to assist with returning guests.
Attend and participate in regular operational and hotel meetings.
Understand the goals of the hotel and the department's role in achieving it, communicating goals to the team.
Get members of the team to work cooperatively with others.
Be aware of potential highs and lows in the business.
Create and implement sales promotions and team member incentives as per discussion with the Front Office Management.
Create an environment where "everyone sells".
Forecast potential revenue costs.
Follow company control procedures.
Control costs without compromising standards.
Regularly review individual performance against objectives and provide feedback.
Participate in annual appraisals in accordance with legal and hotel guidelines, identifying individual training needs.
Understand relevant Health & Safety legislations and their implications on the operation of the department.
Communicate to the team their responsibilities within Health & Safety.
Ensure that safe and healthy working practices are implemented at all times
Ensure that all reporting and servicing deadlines are met on a timely basis.
Adhere to the hotel's security and emergency policies and procedures.
Carry out any other reasonable duties and responsibilities as assigned.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Requirements
What are we looking for?
A Bell Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
Motivated and committed, approaching all tasks with enthusiasm, seizing opportunities to learn new skills or knowledge in order to improve personal performance.
Be flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
Good organization and coordination skills.
Strong sense of responsibility and self-motivation.
Patient and responsible to solve all problems.
Able to maintain excellent relations with team members.
Able to work under great physical and mental pressures.
Understand basic spoken English to meet business needs.
Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Source: Hospitality Online
-
Flight Attendant
2 weeks ago
Shanghai, Shanghai, China Cathay Pacific Airways Limited Full timeRole Introduction Connecting the world to meaningful people, places and experiences. Go higher. Go further. Move Beyond with Cathay Pacific. Our Cabin Crew have always been at the very heart of our business, acting as brand ambassadors who embody our values of being thoughtful and progressive and having a can-do spirit, bringing them to life on every...
-
行政楼层主管 Executive Floor Supervisor
2 weeks ago
Shanghai, Shanghai, China Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
行政楼层主管 Executive Floor Supervisor
4 weeks ago
Shanghai, Shanghai, China Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Executive Floor Supervisor 行政楼层主管
2 weeks ago
Shanghai, Shanghai, China Waldorf Astoria Shanghai on the Bund Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Executive Floor Supervisor 行政楼层主管
4 weeks ago
Shanghai, Shanghai, China Waldorf Astoria Shanghai on the Bund Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Business Development Executive, Priority
2 weeks ago
Shanghai, Shanghai, China Standard Chartered Bank Full timeRole Responsibilities To pro-actively promote designated Retail Clients products and services and acquire new customers. 工作范畴: 主动推广指定的个人银行产品和服务及开发新客户。 Key Responsibilities/Challenges: ·Participate in sales promotions and activities to achieve/exceed defined sales targets; ·Engage NTB Affluent...
-
Secondary Production Lead 后道生产班长
12 hours ago
Shanghai, Shanghai, China Straumann Full timeStraumann stands for premium Swiss quality, precision, and innovation delivering confidence in dentistry, backed by the largest global scientific network. As the global leader in implantology, we deliver cutting-edge innovations that are regarded as industry benchmarks and disruptive technological breakthroughs, supported by long-term scientific evidence.We...
-
Jr. Associate Service Specialist_GS
2 weeks ago
Shanghai, Shanghai, China Bosch Full timeJob Description Responsible for new staff entry process, including on boarding, prepare the personal materials, labor contract, confidentially agreement, code of business conduct and other related attachments in accordance with national regulations and the company's internal needs ...
-
Jr. Associate Service Specialist_GS
2 weeks ago
Shanghai, Shanghai, China Bosch Group Full timeJob DescriptionResponsible for new staff entry process, including on boarding, prepare the personal materials, e.g. labor contract, confidentially agreement, code of business conduct and other related attachments in accordance with national regulations and the company's internal...
-
Food Auditor 食品审核员
2 weeks ago
Shanghai, Shanghai, China Eurofins Full timeJob Description Roles and responsibilities Company : Eurofins Assurance China 欧陆(上海)质量技术服务有限公司 BU : Food Assurance 食品认证事业部 Department: Audit 审核部 Position Title : (Food) Auditor ( 食品 ) 审核员 Report to : BU Manager 认证经理 Work Content : Essential Duties and...
-
Senior Priority Relationship Manager
2 weeks ago
Shanghai, Shanghai, China Standard Chartered Bank Full timeRole Responsibilities Customer sales and service 职责范围: 客户销售与服务 Responsibilities Understand, acknowledge and comply with the requirements onindividual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies; Effectively ensure and intensify internal...
-
Duty Engineer-值班工程师- Shanghai Fengxian
2 weeks ago
Shanghai, Shanghai, China Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Duty Engineer-值班工程师- Shanghai Fengxian
4 weeks ago
Shanghai, Shanghai, China Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Food Auditor 食品审核员
2 weeks ago
Shanghai, Shanghai, China Eurofins Full timeJob DescriptionRoles and responsibilitiesCompany: Eurofins Assurance China 欧陆(上海)质量技术服务有限公司BU: Food Assurance食品认证事业部Department: Audit 审核部Position Title : (Food) Auditor (食品) 审核员Report to : BU Manager 认证经理 Work Content:Essential Duties and Responsibilities:1) Conduct quality control and robust...
-
CNC Production Lead 机加工生产班长
12 hours ago
Shanghai, Shanghai, China Straumann Full timeStraumann stands for premium Swiss quality, precision, and innovation delivering confidence in dentistry, backed by the largest global scientific network. As the global leader in implantology, we deliver cutting-edge innovations that are regarded as industry benchmarks and disruptive technological breakthroughs, supported by long-term scientific evidence.We...
-
Floor Supervisor-楼层主管- Shanghai Fengxian
4 weeks ago
Shanghai, Shanghai, China Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Asst Executive Housekeeper 客房行政副管家
2 weeks ago
Shanghai, Shanghai, China Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Asst Executive Housekeeper 客房行政副管家
4 weeks ago
Shanghai, Shanghai, China Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Treasury Specialist
2 weeks ago
Shanghai, Shanghai, China Standard Chartered Bank Full timeRole Responsibilities Scope of Role The role holder will be responsible for the budget volume of CMPS business and therefore to establish an agenda of the top business and plan to address the same. 工作范围 岗位人员将负责完成资本市场产品及解决方案部业务目标,并立业务议程并计划解决该问题. Key...
-
生产领班
4 weeks ago
Shanghai, Shanghai, China BASF SE Full time1. Responsibility of Safety安全职责 Observe the company EHS policy, procedures and working instructions.- 遵守公司EHS政策、程序和工作指令; As assist of production supervisor, take overall responsibility for the safety of the shift team, coordinate to solve all the EHS issues in his/her shift, and report all the existing issues to his/her...
