RDC Manager

RDC ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

As a RDC Manager for Robotics & Discrete Automation Business Area in Shanghai, China, you will be responsible for overseeing all respects related to Operations of the robot product business in Industries Business Line in Robotics China.

Your responsibilities

• Oversee the operations of local Robot Delivery including a scope of Product configuration, Project Management, Customer Support, etc.
• Focusing on achievement of the forecasting accuracy, inventory turnover of robot products, customer request on-time delivery, lead-time, aging stock, etc.
• Establishing, supporting and maintaining planning and fulfilment processes. And ensuring the accuracy of forecasting process to PDP
• Implementing processes and best practices for Robot inventory management. Ensuring the visibility and exchange of overstock with others business lines within Local Division and Global BL
• Proposing and implementing process optimization to reduce lead time and inventory
• Leading the local implementation of post-sales support to deal with Customer's Cases (e.g. technical and delivery complaints, delay in delivery).
• Ensuring that the required trainings are planned and delivered to internal (ABB) and external (Service providers) personnel
• Lead and oversee the local Robot Delivery Operations team, ensuring that ABB Policies are consistently followed.
• Leading implementation of continuous improvements to reach the expected service level at optimized inventory levels and costs
• Coaching, motivating and developing direct and indirect subordinates within HR policies

Your background

• Bachelor's degree in Engineering or Business Administration desirable
• More than 10 years' experience, preferable in automation/robotics, or with sales operations background
• Excellent communication and problem solving skills
• Excellent leadership and people development skills, relevant and successful change management experience
• Strong customer-focus and proactive approach
• Capability to work with Excel, SAP and other Microsoft tools
• Fluent in English

Benefits

• Life insurance
• Disability insurance
• Accident insurance
• Sick pay
• Meal allowance

More about us

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world's leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries.

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website.

Work model: hybrid #LI-hybrid

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