Outlet Supervisor- Hefei

Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.

熟悉掌握菜单及饮料单上的内容,并可以详细的给客人做出解释。

Understand dietary requirements and offer appropriate suggestions.

了解健康食品的要求,并可以给出适当的建议。

By completing checklist in product knowledge.

能够达到产品知识的要求。

Be able to make suggestions on the menu that might suit guests of different nationalities.

可以根据客人不同的国籍推荐菜单上的食品。

By knowing menu items of all other outlets to recommend guests to other outlets.

了解其他餐厅的菜肴,以便向客人推荐。

Confidently knowing opening hours of all restaurants & Hotel outlets.

熟悉所有餐厅及饭店其他部门的营业时间。

Being able to recommend other restaurants & city attractions to Hotel guests.

可以向客人推荐其它具有吸引力的餐厅或场所。

To actively check staff product knowledge on each shift.

在工作中随时检查员工的产品知识。

Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for breakfast, lunch and dinner. This also includes checking the cashier desk set-up& communicating with the Chefs about any details for the shift including how many reservations for the day.

遵守服务程序,保证餐厅的各个区域都符合早餐、午餐及晚餐的服务标准。其中包括收银台的准备工作,及和厨师交流,餐厅预定的详细情况。

What are we looking for?

An Outlet Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2-3 years managerial position in a 4 / 5-star category hotel.

• Good English skills, both verbal and written to meet business needs.

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• Strong leadership and training skills.

• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all