Senior Support Specialist, IOS
4 weeks ago
Senior Support Specialist
Job Summary
To build the training and education infrastructure in the region and supporting the delivery of pre-sales support including product demo and sales training, and aftersales service including CAD/CAM FAQs and 1st level trouble shooting
To ensure that needs in local training and education programs are fulfilled (quality and effectiveness of courses, implementation of planned courses, resource planning, know-how).
To build up the KOLs and speaker pool and develop professional relationship to enhance the add value and value proposition of Straumann Customer Connected Solutions.
Key Responsibilities
Support CCS sales to meet Annual sales targetAdapt sales training and demonstration materials, and implement Internal Training and Customer Education program according to Straumann business needsTechnical main contact person for pre-sales and aftersales service1st service and convey information to 2nd level teamBuild up KOL and speaker development programsSkills and Competencies
Education / Professional Experience
Dental related degree/diplomaFamiliar with CAD/CAM workflow of digital dentistry solutionFamiliar with digital dentistry KOLsHaving more than 3 years experience in clinics or labs is a plusHaving experience to organize seminar, training or similar event is a plusPersonal Competencies
Good English and MandarinExcellent interpersonal and presentation skillsWell-organized and structured personComfortable to interact with different customer segments (KOLs, Dental Practitioners, Dental Technicians, Sales people)Strong result orientation and business senseAbility to build strong relationships to different customer segments through effective communication and listening skills-
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