楼层经理/楼层副经理Floor Manager/Asst Floor Manager- Shanghai City Center

4 weeks ago

Shanghai, Shanghai, China Hilton Full time

About Hilton:

With hotels all over the world, Hilton offers a wide range of opportunities for delighting guests. From a warm welcome to an exceptional stay, we aim to provide millions of travelers with unforgettable experiences. In addition to our flagship brand, Hilton Hotels & Resorts, our family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and more.

If you understand the impact of global travel and share our passion for delighting guests, you could be the perfect fit for our Hilton Team. At Hilton, we never forget our purpose: to create unforgettable experiences for our guests, team members, and owners.

Job Description:

The Floor Manager supports the operation of the guest floor section under the Assistant Executive Housekeeper's guidance, stepping in when needed.

Responsibilities:

  • Work closely with the Front Desk team to maintain accurate room status.
  • Communicate effectively with other departments.
  • Ensure that guest floor areas are clean and well-maintained.
  • Provide high-quality service to guests.
  • Personally inspect VIP rooms.
  • Offer personalized service to regular and long-stay guests.
  • Address guests' needs and requests promptly.
  • Proactively seek ways to enhance guest service based on feedback.
  • Resolve guest complaints in a timely manner.
  • Oversee the handling of lost and found items.
  • Supervise guest floor operations, supporting and guiding supervisors and captains.
  • Manage guest supplies, including minibars, and conduct inventories.
  • Record team members' attendance and outsourced staff.
  • Submit reports on room cleaning credits.
  • Train, motivate, and evaluate team members.
  • Adhere to hotel policies, code of conduct, and procedures.
  • Perform duties as assigned by the Management team.

Requirements:

  • Minimum of 3 years in supervisory roles in Housekeeping.
  • Strong written and verbal communication skills.
  • Effective training, leadership, and people management abilities.
  • Customer-focused with a track record of exceeding service standards.
  • Excellent interpersonal skills and attention to detail.
  • Quality improvement expertise.
  • Thorough knowledge of housekeeping areas.
  • Ability to listen actively and leverage good ideas.
  • Resourceful and efficient in resource utilization.

Join Hilton:

Hilton is a global hospitality leader, offering a range of hotels from luxury resorts to mid-priced accommodations. With a commitment to providing exceptional guest experiences, Hilton aims to fill the world with the warmth of hospitality. Our dedicated team members are the heart of our mission to create extraordinary hospitality experiences worldwide every day.

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