Executive Butler

Job Summary

The Executive Butler is a department head responsible for the successful functioning and delivery of our critical and differentiating butler services to guests. This role sets the tone for and is primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay, and at departure.

Key Responsibilities

• Manage day-to-day butler services operations, verifying that quality and standards exceed the expectations of guests on a daily basis.
• Recognize repeat and important guests and build rapport to develop personal guest contact, obtain preferences, and proactively anticipate guest needs and requirements.
• Supervise Butler Service Desk and verify resources provide seamless services during the on-site guest journey.
• Conduct daily stand-ups and communicate clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.

Requirements

• High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.
• Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.