Customer Service Specialist

2 weeks ago


Hefei, Anhui, China ASML Full time

Job Summary

We are seeking a skilled Customer Support Engineer to join our team at ASML. This role requires a technical professional who can effectively evaluate and diagnose problems, escalate issues when necessary, and maintain equipment to enhance functionality and prevent problems.

Key Responsibilities

  • Evaluate and diagnose problems to make appropriate repairs.
  • Expediently escalate issues to supporting resources when necessary.
  • Work with co-workers, customer & field support in isolating and solving problems.
  • Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
  • Train customers in use and routine maintenance of equipment.
  • Answer customer questions and assist customers in a professional manner.
  • Act as a resource for users on routine malfunctions.
  • Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
  • Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
  • Prepare written technical reports on an independent basis.
  • Provide appropriate support and assistance to less experienced ASML personnel as necessary.

Diversity and Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion is a driving force in the success of our company.



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