IT Supervisor

About Four Seasons:

At Four Seasons Hotels and Resorts, we pride ourselves on delivering exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners, and we're looking for talented individuals to join our team.

About the role:

We're seeking an IT Supervisor to oversee the critical systems that keep our operations running smoothly. As a key member of our IT team, you'll ensure that our systems are available 24/7 and provide top-notch support to our team members.

Key responsibilities:

• Ensure the availability and reliability of our critical systems, including Front Office Property Management System, Call Accounting, HSIA, PABX, and Food & Beverage Point of Sales computer systems.
• Assist with establishing and maintaining user procedures and hardware familiarization for all systems.
• Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems, and completing on-site documentation.

Requirements:

• Technical background, MCSE or similar network qualifications desired but not essential.
• Prior education and/or experience supporting complex networks desired but not essential.
• Four Seasons IT core standards and key controls.
• Good knowledge of the Four Seasons policies and procedures.
• Knowledge of basic accounting principles.
• University degree or equivalence.
• Minimum 1 year' experience in related position with Four Seasons or 3 years in other organization.
• Being calm and patient and be of service passion.
• Good knowledge of Office 365 and Windows 10/11, Windows server.
• Logic, eye for details, approachable and willing to help.