Customer Quality Assurance Specialist
3 weeks ago
About the Role:
As a Customer Quality Engineer at DuPont, you will be responsible for ensuring the highest quality standards in our interactions with customers. This involves building and maintaining strong relationships with key customer contacts, analyzing customer data, and proactively addressing quality complaints and feedback.
Key Responsibilities:
- Be the primary point of contact for customer quality issues and requirements.
- Built and maintain strong relationships with key customer contacts.
- Analyze customer data to identify quality issues and develop effective solutions.
- Proactively communicate and address customer complaints and feedback.
- Work closely with internal teams to develop and execute comprehensive quality improvement plans.
- Manage product quality and quality management systems for contact manufacturers in China.
- Collaborate with technical and manufacturing teams to drive quality improvement.
- Support quality audits for contact manufacturers and raw material suppliers in China.
Qualifications:
- MS or BS in Chemistry, Materials Science, or Engineering related field.
- 3+ years of experience in PCB, FPC, or Substrate.
- Knowledge of quality assurance methodologies such as 8D, 5-whys, FMEA, SPC, DMAIC, and CAPA.
- Experience working with ISO standards.
- Strong networking, interpersonal, and communication skills.
- Positive attitude, good learning ability, and good communication skill with cross-functions.
About DuPont:
DuPont is a premier multi-industrial company delivering sustainable solutions that bring real purpose and value. We believe in collaborative spirit and diversity of thought.
Why DuPont:
We empower the world with essential innovations to thrive. We work on things that matter.
Have the opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.
Get to experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all.
Get to know our purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better, and give back to communities in which we work and live.
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