Senior Operations Specialist
2 weeks ago
Job Title: Senior Operations Specialist
About the Role:
We are seeking a highly skilled Senior Operations Specialist to join our team in Tianjin. As a key member of our operations team, you will be responsible for providing operation support to business teams in the area of Placement, Policy Servicing, and Fiduciary.
Key Responsibilities:
- Provide operation support to business teams in the area of Placement, Policy Servicing, and Fiduciary.
- Perform operation activities according to SOP (Standard Operation Procedure) and ensure SLA (Service Level Agreement) requirements are met.
- Operation activities include checking supporting documents, entering data in systems, generating slips, reviewing policy documents, filing documents, communicating with brokers / insurance companies to collect and clarify information, and etc.
- Adhere to compliance requirements and other company policies.
- Complete ad hoc tasks assigned by supervisor such as system test, report generation, data analysis, operation document update, training support, staff coaching, project support and etc.
Requirements:
- Bachelor degree
- English level: CET 6 certificate is preferred
- Working experience in insurance industry in the area of servicing or operations is highly preferred
- Working experience of operation management support - staff training and coaching, reporting, and data analysis - is preferred
- Details focused, good at data analysis with excel
- Good communicator, collaborator, and problem solver.
- Team player, independent thinker
- Able to work under pressure
- Candidate with more working experience can be considered as supervisor-level staff
About Us:
CN008 Marsh (China) Insurance Brokers Co., Ltd. Tianjin Branch is a leading insurance broker and risk adviser. With over 45,000 colleagues advising clients in over 130 countries, we serve commercial and individual clients with data-driven risk solutions and advisory services. We are committed to embracing a diverse, inclusive and flexible work environment and aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
What We Offer:
- Enjoy a range of benefits that contribute to your overall well-being and work-life balance.
- Opportunity for advancement on multiple career paths within the organization.
How to Apply:
Please submit your application with your CV and covering letter. We look forward to hearing from you.
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