Senior IT Support Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled IT Support Specialist to join our team at CNES Beijing Bokai Technology Co., Ltd. The ideal candidate will have extensive experience in supporting end-user computer devices, office devices, and peripherals.
Key Responsibilities:
- Provide technical support for Microsoft Windows and Office Suite
- Work in an ITIL-driven environment and apply knowledge of ITIL principles and processes
- Collaborate with a team-oriented, collaborative environment and large-scale multinational environment
- Analyze and resolve technical issues with keen attention to detail
- Develop strong customer service orientation and leadership skills
- Communicate effectively in local language and proficient in English
Requirements:
- Knowledgeable in supporting Microsoft Windows and Office Suite
- Experience in working in an ITIL-driven environment
- Strong analytical and problem-solving abilities
- Excellent customer service orientation and leadership skills
- Strong verbal and written communication skills
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