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Quality Assurance Specialist

2 months ago

Shanghai, Shanghai, China ZF Group Full time

About the Role:

ZF Group is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist - Customer Quality, you will be responsible for ensuring the highest quality standards are met in our products and services.

Key Responsibilities:

  • Manage and resolve customer quality issues in a timely and efficient manner, ensuring major customer complaints are addressed.
  • Collaborate with cross-functional teams to identify root causes and implement corrective actions.
  • Conduct analysis and provide recommendations for quality improvements.
  • Develop and implement preventative programs to reduce defects in major quality control areas.
  • Ensure compliance with customer requirements and industry standards.

Requirements:

  • Bilingual in Chinese and English.
  • Experience with IATF and VDA6.3/6.5 audit requirements.
  • Strong analytical and problem-solving skills, with experience in customer complaints management.
  • Knowledge of quality tools such as 8D, 3X5why, QC 7, APQP, FAME, CP, MSA, and SPC.

About ZF Group:

ZF Group is a leading global technology company, providing innovative mobility solutions for a better world. We are committed to delivering high-quality products and services that meet the needs of our customers.