Guest Experience Coordinator

1 month ago


Suzhou, Jiangsu, China Marriott International Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Ambassador to join our team at Marriott International. As a key member of our front-line staff, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.

Key Responsibilities

  • Respond to guest requests for special arrangements or services, such as transportation, reservations, and dry cleaning, by making arrangements or identifying appropriate providers.
  • Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
  • Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Ensure that any outstanding requests from the previous day receive priority and are resolved.
  • Monitor inventory and order general office supplies.
  • Notify Loss Prevention/Security of any guest reports of theft.

Requirements

  • High school diploma or equivalent.
  • At least 1 year of related work experience.
  • At least 1 year of supervisory experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Ability to maintain confidentiality and handle sensitive information.

Preferred Qualifications

  • Experience in a customer-facing role, preferably in the hospitality industry.
  • Knowledge of local area amenities and services.
  • Ability to speak multiple languages.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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