IT Support Specialist

4 weeks ago


Dalian, Liaoning, China Hewlett Packard Enterprise Full time

About the Role

As a Technical Support Engineer at Hewlett Packard Enterprise, you will provide top-notch remote technical assistance to customers for HPE servers, storage, and software. This is a fantastic opportunity to work with a leading technology company and develop your skills in server hardware and software.

Responsibilities

  • Provide remote technical support for HPE servers, storage, and software.
  • Guide customers on product usage and maintenance.
  • Assist on-site engineers in resolving issues.
  • Respond to customer inquiries within specified timeframes via phone or email.
  • Fast-track customer problems, identify known issues, and provide expert solutions.

Qualifications/Skills

  • Bachelor's degree or higher in Computer Science, Communications, Electronics, or related field from 2025 graduating class.
  • Proficiency in server hardware and software knowledge.
  • Excellent English writing and communication skills.
  • Strong service orientation, communication, and logical analysis abilities.

PREFERRED QUALIFICATIONS

  • Computer programming certification (e.g., CCNA), Red Hat certification.

What We Offer

  • An estimated salary of $85,000 per year, commensurate with experience.
  • Opportunities for career growth and professional development.
  • A supportive team environment that values diversity, inclusion, and belonging.
  • Flexibility to manage work and personal needs.
  • A comprehensive benefits package including health, wellbeing, and personal development opportunities.

We're an Inclusive Employer

We value diverse backgrounds and celebrate individual uniqueness. We make bold moves together and are a force for good.



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