IT Support Specialist
4 weeks ago
About the Role
As a Technical Support Engineer at Hewlett Packard Enterprise, you will provide top-notch remote technical assistance to customers for HPE servers, storage, and software. This is a fantastic opportunity to work with a leading technology company and develop your skills in server hardware and software.
Responsibilities
- Provide remote technical support for HPE servers, storage, and software.
- Guide customers on product usage and maintenance.
- Assist on-site engineers in resolving issues.
- Respond to customer inquiries within specified timeframes via phone or email.
- Fast-track customer problems, identify known issues, and provide expert solutions.
Qualifications/Skills
- Bachelor's degree or higher in Computer Science, Communications, Electronics, or related field from 2025 graduating class.
- Proficiency in server hardware and software knowledge.
- Excellent English writing and communication skills.
- Strong service orientation, communication, and logical analysis abilities.
PREFERRED QUALIFICATIONS
- Computer programming certification (e.g., CCNA), Red Hat certification.
What We Offer
- An estimated salary of $85,000 per year, commensurate with experience.
- Opportunities for career growth and professional development.
- A supportive team environment that values diversity, inclusion, and belonging.
- Flexibility to manage work and personal needs.
- A comprehensive benefits package including health, wellbeing, and personal development opportunities.
We're an Inclusive Employer
We value diverse backgrounds and celebrate individual uniqueness. We make bold moves together and are a force for good.
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