Customer Service Representative
3 weeks ago
Unlock Your Potential in the Aviation Industry
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Qatar Duty Free. As a key member of our Contact Centre, you will play a vital role in delivering exceptional customer service to our valued clients.
About the Role
As a Customer Service Representative, you will be responsible for:
- Providing top-notch customer service to clients through various communication channels.
- Selling, upselling, and cross-selling our products and services to meet customer needs.
- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Working closely with our team to achieve sales targets and exceed customer expectations.
- Staying up-to-date with product knowledge and industry trends to provide expert advice to customers.
Requirements
To be successful in this role, you will need:
- A high school qualification with 1 year of job-related experience in customer services.
- Relevant experience in GDS systems (Amadeus) is an added advantage.
- Computer literacy and good typing skills.
- Fluency in English and Mandarin.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment and handle pressure well.
What We Offer
As a valued member of our team, you will enjoy:
- A competitive salary package.
- Travel benefits.
- Relocation support (for those residing outside Chongqing).
- Annual leave and other benefits applicable as per local labor law.
Join Our Team
At Qatar Duty Free, we are committed to providing our employees with a supportive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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