Digital Product Owner AfterSales Service Lead

3 weeks ago


Shanghai, Shanghai, China General Motors Full time

Overview

We are seeking a highly skilled Digital Product Owner to lead our AfterSales Service team at General Motors. This individual will be responsible for managing programs and technical projects related to automotive digital experience, customer trends, and DTC customer ownership management.

Key Responsibilities

  • Manage programs and technical projects with a focus on service center, loan, leasing, and insurance.
  • Develop and maintain knowledge of automotive digital experience, customer trends, and DTC customer ownership management.
  • Work with various stakeholder teams to drive results under high pressure and logic thinking.
  • Prioritize and manage multiple projects simultaneously while maintaining a high level of quality and attention to detail.
  • Experience in agile software development process and ability to apply alternative business models to a range of opportunities.

Requirements

  • CET 6 or above English capability, TOEFL or IELTS preferred.
  • 7+ years of experience in program management and technical/information technology project management.
  • Excellent strategic agility, ability to recognize and capitalize on opportunities, identify and avoid threats, and pivot when needed.
  • Excellent communication skills in both English and Chinese, strong collaboration, influencing, and negotiation skills.
  • Customer focus, relationship skills to create a network of contacts internally and externally, and good analytical skills.

About General Motors

We are a world leader in the automotive industry, committed to creating a better future for all. Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion, and we strive to make our world better, safer, and more equitable for all.



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