Quality Assurance Assistant Engineer
7 days ago
As a Quality Assurance Assistant Engineer, you will play a crucial role in ensuring the excellence of our products at Thermo Fisher Scientific. Your responsibilities will include:
- Performance Monitoring: Analyze customer feedback, regulatory documents, and service reports to assess product performance in the market.
- Customer Communication: Engage directly with customers to address quality and technical inquiries promptly.
- Feedback System Improvement: Enhance the efficiency of the customer quality feedback system by facilitating collaboration between commercial and manufacturing teams.
- Cross-Functional Coordination: Organize the Return Goods Authorization (RGA) process and assist international customers with product registration.
- Auditing: Conduct process and product audits to identify areas for improvement, analyze root causes of quality issues, and implement corrective and preventive measures.
- Engineering Change Review: Evaluate engineering changes from a product compliance perspective.
- Document Management: Oversee the document control system to ensure accuracy and compliance.
The ideal candidate will possess:
- A college degree or higher, preferably in an engineering discipline.
- Recent graduates or individuals with 0-2 years of experience in manufacturing, technical services, or customer relationship management.
- Professional experience in technical or engineering roles; familiarity with laboratory instruments or multi-technology environments is advantageous.
- Knowledge of Lean manufacturing principles.
- Strong interpersonal skills and the ability to communicate effectively in English, both orally and in writing, in a multicultural setting.
- Practical experience with SAP and knowledge of ISO9000 implementation is preferred.
- The capability to independently achieve objectives within a demanding timeframe.
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