Head of Operations and Compliance

1 month ago

Shanghai, Shanghai, China Astellas Pharma Inc. Full time

Role Summary:

As the Head of General Affairs at Astellas Pharma Inc., you will be responsible for overseeing the department's daily operations, ensuring a safe and comfortable working environment, and providing quality office services to employees.

Key Responsibilities:

  1. Annual Departmental Planning and Office Budget Management: Formulate the annual plan of the department, rationalize the budget, and manage office funds according to the company's planning.
  2. Office Environment Maintenance and Services:

    Ensure a safe and comfortable office environment, arrange and manage office space, equipment, company seals, licenses, and important information. Provide quality office services to employees, regularly survey their satisfaction, and develop improvement programs.

  3. Risk Management:

    Establish and implement crisis and risk management mechanisms according to the Group's requirements. Assist the Company's Risk Management Committee in identifying, analyzing, evaluating, mitigating, and monitoring major risks. Organize annual updating and training of the company's business impact analysis and business continuity plan, and carry out emergency drills for key business areas.

  4. Call Center Operation:

    Manage the company's external call center business, following business processes and rules to ensure smooth operation and continuous improvement of customer satisfaction.

  5. People Development and Team Management:

    Effectively manage the General Affairs team to deliver high-quality output. Analyze team members' strengths, assign tasks, and develop their capabilities through daily work. Understand employee career development and training needs, develop, and retain talents.

Requirements:

  1. Education: Bachelor's degree in relevant areas.
  2. Core Competencies: Excellent communication and project management skills, excellent foreign language skills (English), and negotiation skills.
  3. Experience: 3 years of experience in internal control, operation, or risk management related work experience, and at least 3 years of administrative management experience is preferred.

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