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Senior Client Services Manager

1 month ago


Beijing, Beijing, China HSBC Full time

Unlock Opportunities with HSBC

HSBC's Markets & Securities Services (MSS) enables our corporate and institutional clients to access financial markets and liquidity, unlock investment opportunities, manage risk, and transact seamlessly. Our global network combines emerging markets leadership and specialist expertise, giving clients the confidence to go where the growth is and capture new opportunities.

About the Role

We are seeking an experienced professional to join our team as a Senior Client Services Manager. In this role, you will be accountable for daily client services quality to maximize client satisfaction. You will provide excellent client service support for high client satisfaction ratings and a referenceable client base.

Key Responsibilities

  • Lead the client's service requirements on behalf of the business both internally and externally.
  • Proactively ensure Securities Services is the best connected and can demonstrate the best understanding of the client service priorities, goals, and expectations.
  • Demonstrate a high degree of teamwork and collaboration with global Securities Services teams and the broader HSBC network to deliver solutions to the client.
  • Ensure the HSBC values are present in everything we do, both individually and as an organization.

Requirements

  • Relevant client-facing experience with strong communication and presentation skills and a good commercial understanding.
  • Minimum of 5 years of client service or senior operational experience in global custody.
  • Ability to work across the organization collaboratively and ensure that the agreed client/HSBC agenda is effectively managed.
  • Ability to demonstrate high levels of industry knowledge.
  • Sound understanding of controls and risk management.
  • Being a flexible, strong team-player.