Job Summary

The Chief Steward Manager is responsible for overseeing the daily kitchen utility operations and staff. Key areas of responsibility include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. This role supervises kitchen employees not actively engaged in cooking, such as dishwashers and kitchen helpers, and strives to continually improve guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

The ideal candidate will have a high school diploma or GED and 4 years of experience in the procurement, food and beverage, culinary, or related professional area. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with 2 years of experience in the same field, is also acceptable.

Job Family Core Work Activities

Managing Day-to-Day Operations

The Chief Steward Manager is responsible for ordering and managing necessary supplies, ensuring workers have the necessary equipment, tools, and uniforms to perform their jobs. This role also schedules events, programs, and activities, as well as the work of others, and monitors the inflow of ordered materials and the maintenance of current materials.

Leading Kitchen Team

The Chief Steward Manager supervises and manages employees, ensuring the productivity level of employees and achieving and exceeding goals, including performance goals, budget goals, team goals, etc. This role also encourages and builds mutual trust, respect, and cooperation among team members.

Ensuring Exceptional Customer Service

The Chief Steward Manager attends meetings and communicates with executive, peers, and subordinates to improve the quality of service. This role manages day-to-day operations, ensuring the quality, standards, and meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

The Chief Steward Manager provides guidance and direction to subordinates, including setting performance standards and monitoring performance. This role also participates in the employee performance appraisal process, providing feedback as needed, and solicits employee feedback, utilizing an 'open door' policy and reviews employee satisfaction results to identify and address employee problems or concerns.