Senior Financial Analyst, Amazon Customer Service Finance

6 days ago

Beijing, Beijing, China ICP Beijing (ICP headquarter) - A68 Full time
About the Role

ICP Beijing (ICP headquarter) - A68 is seeking an experienced finance professional to support our rapidly evolving and growing China Customer Service Team. This is a visible role that will have an active role in managing daily operations, developing strategic operational and financial plans, and driving ongoing process improvement while ensuring controllership over assets and expenditures.

Key Responsibilities
  • Owning all controllership activities for the Customer Service site, including approving contracts, expenditures, and headcount.
  • Managing month-end close activities, including all journal entries and actual vs forecast analysis.
  • Partnering closely with both Customer Service site and country leadership teams on their financial and operational performance. This includes ensuring there is a strong organizational-wide understanding of cost structure. As an extension, using this framework to identify and implement cost optimization opportunities.
  • Ongoing process development and improvement across all areas of CS Finance. This will include effectively coordinating with our HR, Capacity Planning, and Operations teams to drive organization-wide efficiencies and eliminating redundancies.
  • Developing a deep understanding of the Financial Systems used in the organization.
  • Contributing and participating in Global Customer Service Finance projects and goals through root cause analyses leading to creating and implementing scalable solutions.
Requirements
  • 3+ years of tax, finance, or a related analytical field experience.
  • 4+ years of applying key financial performance indicators (KPIs) to analyses experience.
  • 4+ years of creating process improvements with automation and analysis experience.
  • 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize, or simplify finance or business tools and processes experience.
  • Experience with advanced use of SQL for data mining and business intelligence.
Preferred Qualifications
  • 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience.
  • MBA or CPA.
  • Knowledge of Tableau.
  • Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards).

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