China Operations Excellence Specialist

2 weeks ago


Dalian, Liaoning, China WNS Full time

Company Overview

WNS (Holdings) Limited is a global leader in Business Process Management (BPM).

Our mission is to enable clients to outperform by providing industry-specific services with a focus on Mandarin, Cantonese, Thai, Japanese, Korean, Indonesian (Bahasa) language capabilities.

We provide services to China, Hong Kong, Singapore, Korea, Japan, Taiwan, Thailand, and Indonesia.

Responsibilities

  1. Get the revenue recognition report from the AS team as a sample audit database.
  2. Check files provided by the Account Executive and contact them if the files are incomplete.
  3. Check files according to the ER checklist and fill in the File inspection score.
  4. Contact the Operation team if Operation advice is needed.
  5. Finalize the result and key it in the ER system, reflecting the result to the Operation team as well.

Requirements

Qualifications

  1. 2-3 years of work experience, preferably in the BPO industry of accounting outsourcing or financial experience or auditing of insurance/brokerage companies.
  2. Good communication skills and the ability to handle pressure, especially during peak time seasons.
  3. College degree or above, with CET-4 or above, and good English writing, speaking, listening, and reading skills are highly preferred.
  4. Good understanding and experience with MS Office.

Working Conditions

  1. May require moderate to frequent travel depending on project involvement.
  2. May be required to work overtime.
  3. Client holidays are observed instead of local holidays.


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