EUC Engineer

About Corning

Corning is a leading technology company that plays a vital role in shaping the industries we serve and the world we live in.

We leverage our scientific and manufacturing expertise to invent life-changing technologies that improve the way people interact, work, learn, and live.

Our commitment to research, development, and innovation enables us to solve complex challenges and deliver value to our customers.

Job Summary

We are seeking an experienced EUC Engineer to join our team. The successful candidate will provide technical support and maintenance for all EUS owner platforms and technologies.

Key Responsibilities

• Provide technical support and maintenance for all EUS owner platforms and technologies
• Act as a point of technical escalation for EUC engineering on support issues and project tasks
• Support the EUC architect in strategic planning, product ownership, and service delivery
• Partner with cross-functional tech leads to ensure EUC technology is delivering value, meets corporate standards, and is integrated with the wider technology stack
• Partner with service and support owners in designing solutions and processes that meet business needs, improve user experience, and increase operational efficiency
• Provide data and analytics on supported platforms and products to highlight operational and strategic insights
• Create, review, and facilitate documentation/records management via associated repositories
• Represent EUS engineering in technical projects as required
• Support Corning IT in delivery of strategic initiatives such as vulnerability management, fleet modernization, and app rationalization

Requirements

• Minimum of 5 years EUC engineering roles
• Experience of working in large corporations and complex technical environments

Preferred Skills

• Expert in Windows client system configuration and troubleshooting
• Ability to work independently and lead complex projects
• Proficient in configuring, implementing, supporting, and maintaining various EUC technologies, with a focus on the following:
  • Microsoft Configuration Manager (MECM/SCCM)
  • Windows 11
  • Patching
  • Group Policy
  • Image creation and deployment
  • M365 Apps
  • Intune / Autopilot

Desired Skills

• Experience with a DEX technology (Nexthink preferred)
• Experience with virtual solutions and technologies such as AVD/W365, Citrix, VMWare, etc.
• Experience in macOS and Jamf
• Experience with broader infrastructure technologies
• Experience with operational processes, procedures, and best practices (ITIL)
• Ability to create detailed process and technical documents as required
• Analytically minded and solution-oriented

Education Requirements

• Relevant technical qualifications/certifications
• Bachelor's degree or extensive experience in a relevant technical field