IT Specialist

We are seeking an experienced professional to join our team in the role of Consultant Specialist in Wholesale IT.

• Provide full scope of the day-to-day Production Support service, including resolution of live incidents and post-resolution problem management activities.
• Drive issue owners to ensure timely progress and resolution of Tier 0 services in incident management.
• Communicate incidents internally and externally as required.
• Provide technical expertise in finding the root cause of major system problems.
• Work as the owner of the production environment, participating in changes deployment and related post-implementation verifications, including new link testing.
• Collaborate with various stakeholders located in different regions of the world.
• Review, design, and re-engineer monitoring rules with new technologies to improve the efficiency of daily application support.
• Automate daily manual routine work.
• Contribute productively to the team's objectives, sometimes supporting and sometimes leading activities to achieve shared goals.

• Bachelor's degree or equivalent experience in software engineering discipline.
• Fluent English communication skills.
• Knowledgeable across domains and able to operate at a global level, solving complex, mission-critical problems.
• Demonstrable experience of distributed compute, Linux, Unix, Oracle, WebSphere, MQ.
• Working knowledge of infrastructure, networks, load balancers, storage – cloud & containers highly beneficial.
• Experience with a broad range of technologist tools, including Application Performance Monitoring, App Dynamics; Log Aggregation, Splunk; Automation, Puppet.
• Strong understanding of core Service Management disciplines.
• Excellent technical debugging and trouble-shooting skills.

• ITIL Foundation certification, in-depth Payments knowledge would be an advantage.