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Lead Athlete

2 months ago

Nanjing, Jiangsu, China Nike Full time
Unlock Your Potential at Nike

Nike is a growth company that looks for team members to grow with it. We offer a generous total rewards package, a casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development.

About the Role

We are seeking a highly motivated and customer-focused individual to join our retail team as a Lead Athlete. As a Lead Athlete, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities
  • Provide advanced customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive sales.
  • Build the bond between consumer and brand by providing the highest level of service and adapting brand stories to the retail setting.
  • Maintain knowledge of all store departments and be able to perform all activities of associates in addition to handling more complex transactions or customer service situations.
  • Serve as expert in one or more areas or functions (S&R, Cashiering, Sales).
  • Assist Managers (Coaches, Assistant Head Coaches and/or Head Coaches) in conducting formal onboarding and training programs for associates (Athletes).
Requirements

We are looking for a candidate with a college degree or above, and at least 4+ years of relevant experience. You should be able to provide exceptional customer service, work well in a team environment, and be able to adapt to a fast-paced retail setting.

Nike is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.