Senior Associate

2 weeks ago


Dalian, Liaoning, China WNS Full time

About the Role

We are seeking a highly skilled and experienced Business Process Manager to join our team. As a Business Process Manager, you will be responsible for managing business processes and ensuring they are efficient and effective.

Job Responsibilities

  1. Solve complex queries from emails, incoming calls, and cases from AE or employees within tight timelines
  2. Provide required business unit reporting and other necessary information when needed
  3. Correspond with vendors and respond to inquiries in a professional manner
  4. Ensure the accuracy and completeness of data processing
  5. Successfully handle non-routine issues, escalating to management in a timely manner when necessary
  6. Work with minimal supervision to manage daily activities and meet published deadlines
  7. Ensure all work is performed in accordance with targets and adheres to Service Level Agreements (SLAs)
  8. Accurately, efficiently, and organizedly complete daily responsibilities
  9. Adapt quickly to learn new processes, concepts, and skills
  10. Demonstrate the ability to work collaboratively as part of a team

Requirements

  1. A strong understanding of insurance knowledge or a related field
  2. At least 3-5 years of work experience
  3. Excellent proficiency in Microsoft Office, particularly Excel
  4. Good English language skills, including listening, speaking, reading, and writing
  5. Fluent communication ability in Chinese is an asset

About Us

WNS Global Services Inc. (NYSE: WNS) is a leading provider of Business Process Management (BPM) services. We offer a wide range of services to our clients across various industries, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel, and Utilities.

Estimated Salary

The estimated annual salary for this position is $60,000 - $80,000, depending on location and experience.



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