Associate - Business Process Management Specialist

4 weeks ago


Dalian, Liaoning, China WNS Full time

Job Summary

As a Business Process Management Specialist at WNS, you will be responsible for delivering exceptional customer service to clients across the globe. Your primary focus will be on resolving customer inquiries and issues in a timely and professional manner.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a fair and timely manner
  • Provide accurate and timely information to customers regarding their bookings and travel arrangements
  • Collaborate with internal teams to resolve complex customer issues
  • Monitor and action assigned queues to ensure timely resolution of customer inquiries

Requirements

  • Graduate degree or equivalent experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of computerized accounting systems and tools (SAP/Oracle) is a plus

What We Offer

At WNS, we offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development.



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