Associate - Business Process Management Specialist
4 weeks ago
Job Summary
As a Business Process Management Specialist at WNS, you will be responsible for delivering exceptional customer service to clients across the globe. Your primary focus will be on resolving customer inquiries and issues in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a fair and timely manner
- Provide accurate and timely information to customers regarding their bookings and travel arrangements
- Collaborate with internal teams to resolve complex customer issues
- Monitor and action assigned queues to ensure timely resolution of customer inquiries
Requirements
- Graduate degree or equivalent experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of computerized accounting systems and tools (SAP/Oracle) is a plus
What We Offer
At WNS, we offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development.
-
Business Process Associate
4 weeks ago
Dalian, Liaoning, China WNS Full timeJob SummaryWe are seeking a highly skilled Business Process Associate to join our team at WNS Global Services Inc. The ideal candidate will have a strong background in insurance and business-related courses, with excellent communication skills in English and Chinese.Key ResponsibilitiesProvide exceptional customer service by resolving queries from emails,...
-
Associate Operations Specialist
4 weeks ago
Dalian, Liaoning, China WNS Full timeJob SummaryWNS is seeking a highly skilled Associate Operations Specialist to join our team. As an Associate Operations Specialist, you will be responsible for providing helpdesk support and resolving problems to the end user's satisfaction.Key ResponsibilitiesProvide helpdesk support and resolve problems to the end user's satisfactionAssist users to...
-
Associate Operations Specialist
2 weeks ago
Dalian, Liaoning, China WNS Full timeJob SummaryWe are seeking an Associate Operations Specialist to provide helpdesk support and resolve problems to the end user's satisfaction.Key ResponsibilitiesProvide helpdesk support and resolve problems to the end user's satisfactionAssist with users to complete pending tasksProvide required system training per client needs.Log and track all application...
-
Dalian, Liaoning, China WNS Full timeRole OverviewWNS is seeking a highly skilled Senior Associate to join our team in China. As an Accounts Receivable Specialist, you will be responsible for processing A/R billings, adjustments, and write-offs, as well as providing business unit reporting and other required information.Key ResponsibilitiesProcess A/R billings, adjustments, and write-offs in a...
-
Process Associate for OTC Operations in China
3 weeks ago
Dalian, Liaoning, China Genpact Full timeAbout the RoleAs a Process Associate, you will play a key part in our OTC operations team in DaLian, China. Your primary responsibility will be to support the team in delivering high-quality services to our clients.Key ResponsibilitiesSupport the team in delivering high-quality services to clientsCollaborate with team members to achieve process...
-
Process Associate
3 weeks ago
Dalian, Liaoning, China Genpact Full timeJob Title: Process AssociateLocation: ChinaJob Category: Full TimeJob Description: We are seeking an experienced Process Associate to join our team in China. The successful candidate will be responsible for General Ledger Accounting and will work closely with our operations team to ensure the smooth execution of financial processes.Key...
-
Business Process Expert
2 weeks ago
Dalian, Liaoning, China SAP Full timeAbout the RoleWe are seeking a highly motivated and experienced Procurement Advisor to join our team at SAP. As a Procurement Advisor, you will be responsible for providing support and guidance to customers in the Asia Pacific Japan and Greater China (APJ & GCN) region on the deployment of SAP Ariba's catalog modules within the larger SAP Ariba procurement...
-
Global Accounting Process Specialist
2 weeks ago
Dalian, Liaoning, China Lenovo Full timeJob SummaryWe are seeking a skilled Global Accounting Process Specialist to join our team at Lenovo.Key Responsibilities:Accounting process improvement and hands-on support for accounting operations.Interpret accounting policies and distribute to COS, enhance accounting process flow, and DTP escalations, issue detection, and resolution, as well as requests...
-
Associate - Accounts Payable Specialist
3 weeks ago
Dalian, Liaoning, China WNS Full timeCompany OverviewWNS Global Services Inc. is a leading Business Process Management (BPM) company that provides end-to-end BPM services to clients worldwide. With a strong presence in 16 countries and over 44,000 professionals, WNS offers a unique blend of operational excellence and domain expertise to drive business value for its clients.Job SummaryWe are...
-
Business Process Consultant
1 month ago
Dalian, Liaoning, China SAP Full timeAbout the RoleThe Network Deployment Lead will manage the opportunity to lead multiple Supplier & Business Network Adoption programs for customers in APJ. This role acts as an advisory for SAP customers to interact with their suppliers through the SAP Business Network.Key ResponsibilitiesBuilds relationships with customers and suppliers at all levels.Aligns...
-
Senior Process Improvement Specialist
3 days ago
Dalian, Liaoning, China adidas Full timeAbout adidasadidas is a world-leading sports brand that drives innovation and style. Our team is passionate about creating high-quality products and services that exceed customer expectations.Job DescriptionWe are seeking an experienced Senior Process Improvement Specialist to join our team in Dalian, China. As a key member of our Global Business Services...
-
Business Processes Consultant
4 weeks ago
Dalian, Liaoning, China SAP Full timeAbout the RoleWe are seeking a highly skilled Business Processes Consultant to join our team at SAP. As a key member of our team, you will be responsible for providing expert knowledge and support to customers during the deployment of our solutions.Key Responsibilities:Deliver high-quality implementation services on catalog deployment projects to...
-
Business Process Expert
7 days ago
Dalian, Liaoning, China Wipro Full timeRole OverviewThe role of a Business Process Expert at Wipro is to provide exceptional technical support and resolve client issues efficiently. This involves managing transactions with high quality standards, fielding help requests from clients in a courteous manner, documenting end user information, and updating availability in the RAVE system to ensure...
-
Financial Operations Associate
2 days ago
Dalian, Liaoning, China WNS Full timeAbout WNSWNS Global Services Inc., a global leader in Business Process Management, serves over 400 clients worldwide through its delivery centers in 16 countries.Job DescriptionWe are seeking a highly skilled Financial Operations Associate to join our team at WNS China. The ideal candidate will have a strong background in finance and be able to prioritize...
-
Business Finance Process Consultant
1 day ago
Dalian, Liaoning, China Johnson Controls Full timeJohnson Controls - IT Business Analyst RoleThis is a dynamic position in Johnson Controls, offering a unique opportunity for growth and development. The selected candidate will serve as the liaison between the finance community and IT teams, playing a crucial role in enhancing business processes.About the PositionThe IT Business Analyst will work closely...
-
Business Operations Associate
2 weeks ago
Dalian, Liaoning, China WNS Full timeJob SummaryThis role is responsible for providing exceptional customer service and support to clients. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work in a fast-paced environment.Key ResponsibilitiesSolve queries from clients in a timely and efficient mannerProvide business unit reporting and other...
-
Business Processes Consultant-Japanese
3 weeks ago
Dalian, Liaoning, China SAP Full timeAbout the RoleThe Network Deployment Lead (NDL) will manage the opportunity to lead multiple Supplier & Business Network Adoption programs for the customers in APJ. This role acts as an advisory for SAP customers to interact with their suppliers through the SAP Business Network.Key ResponsibilitiesBuilds relationships with customers and suppliers at all...
-
Safety Associate
2 weeks ago
Dalian, Liaoning, China IQVIA Full timeJob OverviewAs a Safety Associate at IQVIA, you will play a vital role in reviewing, assessing, and processing safety data and information across various service lines. This involves receiving data from multiple sources, distributing reports and data to internal and external parties, and adhering to applicable regulations, Standard Operating Procedures...
-
Technical Support Specialist
4 days ago
Dalian, Liaoning, China Wipro Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro. As a Production Agent, you will play a critical role in providing exceptional technical support to our clients, ensuring timely resolution of issues and exceeding process SLAs.
-
IT Process Improvement Specialist
2 days ago
Dalian, Liaoning, China Johnson Controls Full timeThis is a fantastic opportunity to work with Johnson Controls, a leading global provider of building technologies and solutions. The role of IT Business Analyst plays a critical part in driving business growth and improvement.Job OverviewThe IT Business Analyst will serve as the liaison between the finance customer community and the IT teams, assisting in...