Digital Product Owner

3 days ago

Shanghai, Shanghai, China General Motors Full time

Job Title: Digital Product Owner - After Sales Service

About the Role

We are seeking a highly skilled Digital Product Owner to join our After Sales Service team at General Motors. As a Digital Product Owner, you will be responsible for leading the development and delivery of digital products and services that enhance the customer experience and drive business growth.

Key Responsibilities

  • Develop and maintain a deep understanding of customer needs and preferences
  • Collaborate with cross-functional teams to design and deliver digital products and services that meet customer needs
  • Lead the development and implementation of digital product roadmaps and strategies
  • Work closely with stakeholders to ensure alignment and effective communication
  • Monitor and analyze customer feedback and market trends to inform product development

Requirements

  • CET 6 or above English capability, TOEFL or IELTS preferred
  • Degree holder or equivalent, majoring in information technology, computer science or relevant field
  • Knowledge of automotive digital experience, customer trends
  • Knowledge of DTC customer ownership management focusing on service center, loan, leasing and insurance
  • 7+ years of experience in Program management and technical/information technology project management
  • Experience working under pressure with various stakeholder teams
  • Experience of agile software development process
  • Familiarity with alternative business models and ability to apply to a range of opportunities
  • Drive to result under high pressure, logic thinking and able to see the whole picture
  • Experience of Joint Venture and other 3rd parties relationship management

Preferred Qualifications

  • Excellent strategic agility – ability to recognize & capitalize on opportunities, identify and avoid threats, and pivot when needed
  • Excellent communication skills in both English and Chinese
  • Strong collaboration, influencing, and negotiation skills
  • Customer focus
  • Relationship skills to create a network of contacts internally and externally
  • Good analytical skills

About General Motors

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Work at General Motors

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

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