Transformation Business Analyst

1 month ago

Guangzhou, Guangdong, China HSBC Full time

About HSBC

HSBC is one of the world's largest banking and financial services organisations. Our global businesses serve around 40 million customers worldwide through a network that covers 63 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Job Summary

We are currently seeking an experienced professional to join our team in the role of Transformation Business Analyst. This is a challenging and rewarding opportunity for a skilled business analyst to make a real impact on our business.

Key Responsibilities

  • Employ an improvement mind-set to identify and define issues or problems that are less obvious; participate actively and constructively in brainstorming meetings where problems are discussed and/or resolved
  • Bring structure and order to undefined problems and/or large scale problems, making them easier to address and solve
  • Use systemic thinking and creativity in devising solution options
  • Evaluate relative costs, benefits and obstacles of potential solutions before implementing
  • Articulate or translate complex information in clear, meaningful and structured way to suit audience
  • Understand the Group's priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward
  • Question small-scale business decisions that do not demonstrate alignment to the Group's commercial strategy
  • Anticipate issues and risks and act to mitigate these quickly; handle any unforeseen roadblocks swiftly and effectively
  • Think ahead to identify potential risks to service or performance and deals with them proactively; effectively manage review processes to identify quality issues early

Requirements

  • Ability to read/type and speak in Chinese is crucial - Mandarin and Cantonese
  • Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques
  • A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery
  • Outstanding understanding of HSBC Group structures, processes and objectives
  • Very strong knowledge of the external environment –regulatory, political, competitors etc.
  • Basic Business reengineering knowledge
  • Business analysis, requirements gathering and design techniques
  • Change management and implementation management techniques and approaches

Experience

  • Proven track record as an outstanding analyst, consultant and/or project manager
  • Overall financial services industry knowledge with specific functional expertise
  • Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
  • Exposure to business case development and a sound understanding of how design enablers underpin business benefits
  • Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc)
  • Effective communication, inter-personal and negotiating skills
  • Excellent decision making and problem solving ability
  • Sound judgmental skills to identify and resolve problems
  • Experience of managing resources using appropriate communication, delegation and planning skills
  • Ability to motivate and lead people, employing appropriate management styles
  • Proven ability to work across regions whilst maintaining a global perspective
  • Proven ability to work with senior stakeholders and business sponsors

Capabilities

  • Business Analysis & Design
  • Achieving Excellence
  • Delivery at Pace
  • Impactful communication
  • Business Case and Benefits Realisation
  • Change and Implementation Management
  • Planning and Plan Management
  • Stakeholder Management
  • Problem Solving and Critical Thinking
  • Collaboration
  • Commerciality
  • Process Re-engineering
  • Resource and Team Management
  • Consultancy

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