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Metadata Coordinator

2 months ago

Beijing, Beijing, China Global Eagle Full time

About Global Eagle

Global Eagle is a leading provider of high-speed connectivity and entertainment solutions for worldwide mobility markets. We deliver what customers need today, while remaining flexible and future-focused.

Role Summary

This role maintains our cyclical Inflight Entertainment Content (IFEC) programs, periodical updates and GUI content for each client account as identified in the scope of work, schedules and milestones. The incumbent will work with other teams globally and adhere to tight deadlines within a fast-paced environment.

Key Responsibilities

  • Works with cross-functional teams to ensure metadata and image assets are to OEM specifications for servicing
  • Handle production and QC of OEM metadata & images programs
  • Performs data management tasks including normalizing and input of content images, descriptive and technical metadata ensuring completeness and accuracy
  • Communicate with OEM Program managers on day-to-day tasks including but not limited to client change requests, and updates
  • Identify and resolve technical and production issues, escalating to management as required
  • Ensure advertisements are assigned to titles as per platform requirements
  • Create and publish content tracking grids to OEM
  • Calculate, monitor, and manage milestones to ensure timely deliveries to OEM
  • Provide coverage support when required
  • Exemplify the company core values and behaviours
  • Accountable for delivering departmental outcomes
  • Offer and provide feedback for departmental continuous improvement processes

Requirements

  • Team player able to collaborate and influence others to meet shared deadlines and goals
  • Strong communicator who displays courage in driving and advocating for operational excellence
  • Proactive, operational mindset
  • Self-motivated, organized, and resourceful with a strong work ethic

Preferred Qualifications

  • 3+ years working with video/audio/subtitle/metadata and client service experience in Media & Entertainment, film/tv production, or similar industry experience is preferred
  • Strong understanding of video/film formats, distribution workflows, and technologies
  • Experience with the InFlight Entertainment industry is a plus
  • Excellent organizational, interpersonal, and communication (verbal and written) skills
  • Highly effective problem solver able to assess, adapt, and action-changing priorities and strategies
  • Able to succeed and thrive in a dynamic, innovative, deadline-driven environment
  • Willing and able to work outside of regular business hours to support when necessary
  • Excellent MS Excel Skills
  • Knowledge of MS Office package
  • Working knowledge of Photoshop preferred