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Senior Safety Project Lead
1 month ago
As a Senior Safety Project Lead at IQVIA, you will be responsible for delivering exceptional service and management excellence for assigned projects, covering single or multiple Lifecycle Safety functions. You will provide leadership and accountability for customer-facing activities, working cross-functionally and across the opportunity lifecycle.
Key Responsibilities- Manage customer interface and communication for assigned projects, representing Lifecycle Safety on projects and serving as the primary point of contact for internal and external customers.
- Manage customer deliverables for assigned projects, bringing continuity to project design and delivery through customer delivery. Tactical, day-to-day customer-facing leadership at project level, including project planning, defining project scope management, quality management, and project financial management.
- Act as an account owner over a program or customer portfolio, reporting program/portfolio level metrics and providing oversight of projects not directly led.
- Perform the role of solution architect, responsible for crafting and defending proposed solutions to new standalone Safety business opportunities, formulating operational budgetary assumptions, and taking decisions to steer the creation of the budget.
- Represent as Safety Subject Matter Expert (SME), providing leadership and accountability for customer-facing collateral and operational support to deliver key customer messages, working cross-functionally and across the opportunity lifecycle.
- Provide leadership and structure for customer service interface from scoping stage through proposal generation, bid defense to transition of work and service delivery, throughout the development and commercial lifecycle of the product.
- Manage finances for assigned projects, responsible for updating financial systems, working closely with manager on revenue recognition, invoicing, project budget review, project financial analysis, pursuit of change orders, etc.
- Develop specialist expertise and may act as a Subject Matter Expert (SME) on departmental or global initiatives.
- Support start-up of new projects using standard operating procedures and best practices, identifying potential risks during project initiation and implementing mitigation measures to ensure seamless delivery at maintenance stage.
- Attend meetings with internal and external stakeholders, providing project status updates, defining processes, project planning/strategy.
- Work with Sales and Proposals to ensure rapid, seamless, tailored responses to opportunities, driving business growth by improving customer loyalty through enhanced customer relations, service delivery excellence, and excellent customer communication.
- Participate in sales activities, and sales presentations (capabilities, bid defenses) and proposal development (strategy, costs, and text), as required.
- Contribute during client and internal audits and inspections for assigned projects, liaising with Quality Assurance staff and management in the compilation of Corrective Action Plans.
- Work closely with Lifecycle Safety management to address problem areas and customer needs.
- Bachelor's Degree in Health Science or other directly related field.
- 2-3 years' experience of Lifecycle Safety (Pharmacovigilance, CEVA, Medical Information, safety Publishing, Risk Management, etc.) with project management experience.
- Knowledge of applicable global, regional, and local clinical research regulatory requirements, including Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines, IQVIA Standard Operating Procedures.
- Willingness to increase knowledge across Lifecycle Safety service lines and develop new skills.
- Strong prioritization, planning, and organizational skills.
- Effective verbal and written communication skills, including ability to work and lead teleconferences.
- Effective collaborative, organizational, and delegation skills.
- Independently work on multiple projects and manage competing priorities.
- Ability to manage ambiguity.
- Strong presentation skills, report writing skills, and customer focus skills.
- Accountability, ownership, and transparency.
- Demonstrates independent judgment, negotiating, decision-making, and problem-solving skills.
- Possesses knowledge of business acumen and financial analytical skills, tactical planning, and budgeting.
- Creative and innovative, initiative, and pro-active.
- Effective motivating, influencing, and conflict resolution skills.
- Ability to establish and maintain effective working relationships with coworkers, managers, and customers.
