Customer Quality Assurance Specialist

4 weeks ago


Suzhou, Jiangsu, China Continental Full time

Job Summary

We are seeking a Quality Engineer - Customer Focus to promote customer orientation and quality awareness culture within Continental. The ideal candidate will have at least 5 years of quality management related work experience and a degree or higher in a technical or scientific field.

Key Responsibilities

  • Promote customer orientation and quality awareness culture
  • Coordinate A3 report and transfer VOC into actions
  • High-speed reaction to customer complaint/VOC
  • Use A3 report and assure customer complaint is handled in correct way
  • Follow up corrective/preventive action status timely
  • Proactive visit customers to collect VOC/problems

Requirements

  • At least 5 years quality management related work experience
  • Well knowledge about ISO system with solid onsite quality management experience
  • Experience in problem solving and process improvement
  • Good communication skills, with ability to communicate effectively across cultures and languages
  • Experience in building networks and partnership with stakeholder/customer

Preferred Qualifications

  • Experience with OEM complaint handling
  • Experience with automotive interior product process
  • Expert knowledge in customer complaint management and related tools


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