Customer Quality Assurance Specialist
4 weeks ago
Job Summary
We are seeking a Quality Engineer - Customer Focus to promote customer orientation and quality awareness culture within Continental. The ideal candidate will have at least 5 years of quality management related work experience and a degree or higher in a technical or scientific field.
Key Responsibilities
- Promote customer orientation and quality awareness culture
- Coordinate A3 report and transfer VOC into actions
- High-speed reaction to customer complaint/VOC
- Use A3 report and assure customer complaint is handled in correct way
- Follow up corrective/preventive action status timely
- Proactive visit customers to collect VOC/problems
Requirements
- At least 5 years quality management related work experience
- Well knowledge about ISO system with solid onsite quality management experience
- Experience in problem solving and process improvement
- Good communication skills, with ability to communicate effectively across cultures and languages
- Experience in building networks and partnership with stakeholder/customer
Preferred Qualifications
- Experience with OEM complaint handling
- Experience with automotive interior product process
- Expert knowledge in customer complaint management and related tools
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