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Customer Quality Assurance Specialist

2 months ago

Wuxi, Jiangsu, China Bosch Full time
Job Overview

Bosch is seeking a highly skilled Customer Quality Assurance Specialist to join our team. As a key member of our quality assurance department, you will be responsible for ensuring the highest level of quality in our customer-facing processes.

Key Responsibilities
  • Customer Complaint Handling: Investigate and resolve customer complaints in a timely and professional manner.
  • Quality Monitoring and Reporting: Develop and implement quality monitoring processes to ensure compliance with customer requirements.
  • PPAP Preparation and Submission: Prepare and submit Production Part Approval Process (PPAP) documents to customers.
  • Customer Audit and Visit Coordination: Coordinate customer audits and visits to ensure smooth execution and minimize disruptions.
  • Technical Warranty Handling: Manage technical warranty claims and resolve issues in a timely manner.
  • Trading Parts Quality Coordination: Coordinate with suppliers to ensure the quality of trading parts meets customer requirements.
Requirements
  • Education: Bachelor or Master's degree in Mechanical or Electrical Engineering.
  • Experience: Minimum 3 years of experience in quality or after-market or manufacturing area.
  • Industry Experience: Experience in the new energy automobile industry is highly preferred.