Hotel Operations Manager
1 month ago
We are seeking a highly skilled and experienced professional to join our team as a Service Manager.
Key Responsibilities:
- Lead a team of service staff to deliver exceptional customer experiences in a luxury hotel setting.
- Develop and implement service standards and procedures to ensure consistency and quality.
- Collaborate with other departments to ensure seamless service delivery and high levels of customer satisfaction.
- Conduct regular performance reviews and provide coaching and training to team members.
- Stay up-to-date with industry trends and best practices to continuously improve service standards.
Requirements:
- Minimum 2 years of experience in a similar role in a luxury hotel or restaurant.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong leadership and problem-solving skills.
- Fluency in English and local language.
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