Hotel Operations Manager

1 month ago


Shanghai, Shanghai, China Shangri-La Full time

We are seeking a highly skilled and experienced professional to join our team as a Service Manager.

Key Responsibilities:

  • Lead a team of service staff to deliver exceptional customer experiences in a luxury hotel setting.
  • Develop and implement service standards and procedures to ensure consistency and quality.
  • Collaborate with other departments to ensure seamless service delivery and high levels of customer satisfaction.
  • Conduct regular performance reviews and provide coaching and training to team members.
  • Stay up-to-date with industry trends and best practices to continuously improve service standards.

Requirements:

  • Minimum 2 years of experience in a similar role in a luxury hotel or restaurant.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong leadership and problem-solving skills.
  • Fluency in English and local language.


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