Application Engineer CAD/CAM Specialist

2 days ago

Dongguan, Guangdong, China OPEN MIND Technologies AG Full time
Main Responsibilities

Elevate Customer Experiences

  • Deliver exceptional technical and sales support to valued customers, prospective clients, esteemed dealers, and strategic partners.
  • Ensure our stakeholders receive outstanding service through relentless pursuit of excellence in every interaction.
Pre-Sales Technical Mastery
  • Harness your technical expertise to excel in the pre-sales phase, crafting compelling technical proposals and captivating product demonstrations.
  • Engage audiences with persuasive presentations, showcasing innovative solutions that drive results.
Software Deployment and Customer Empowerment
  • Lead software installation with precision and finesse, empowering customers through comprehensive post-sales training.
  • Transform customers into proficient software users, ensuring seamless adoption and maximizing ROI.
Ingenious Troubleshooting and Sales Growth
  • Embrace technical challenges as opportunities for innovation, resolving complex issues while driving sales expansion.
  • Contribute to the overall growth of our sales team, leveraging your expertise to identify and capitalize on new opportunities.
Collaborative Market Insight
  • Foster synergy with our dynamic sales team, staying at the forefront of market trends and ensuring alignment with schedules.
  • Guarantee timely fulfillment of our commitments, driving business success through collaborative effort.
About You

Education

  • Bachelor's degree in mechanical engineering, manufacturing engineering, industrial engineering, or a related field.

Experience

  • At least 2+ years of manufacturing and/or CNC programming experience, with a focus on multiple parts, materials, and metal removing processes.
  • Working knowledge of multiple CNC controls (Siemens, Fanuc, Heidenhain) and milling and turning machines (multi-axis preferred).
  • Training as a machine tool operator, precision mechanic, toolmaker, mechanical engineer, or comparable training.
  • Language skills: Mandarin mother tongue and English B2 fluent.

Technical Skills

  • Excellent computer skills (CAD/CAM, Office, Web).
  • Proficient in using and troubleshooting software applications.
  • Experience with remote assistance tools.
  • Analytical mindset to understand and troubleshoot complex technical problems.
  • Experience with CAM software.
  • Experience with CAD software (Solidworks and Autodesk Inventor is a plus).
  • Basic GD&T knowledge.

Personal Skills

  • Excellent communication skills, both written and verbal.
  • Strong interpersonal skills and the ability to build positive relationships with customers.
  • Strong problem-solving skills to identify and resolve software issues.
  • Strong organizational skills to manage and prioritize multiple support requests.
  • Dedication to providing excellent customer service and ensuring customer satisfaction.
  • Enthusiasm for innovative technologies and solutions.
  • Self-motivated individual who demonstrates independence and is highly goal-oriented.
  • Ability to thrive in an autonomous work environment, proactively driving projects to successful completion.
  • Candidate must have permanent resident status.
  • Flexibility to travel domestically, and travel internationally occasionally.
Why OPEN MIND Technologies AG?
  • Competitive compensation package: A fixed salary together with a bonus.
  • Vacation scheme according to seniority.
  • Mobile phone allowance.
  • Festival gratuity: Chinese New Year and mid-autumn festival.
  • Flexible working model: Flexible working hours and remote work.
  • Additional medical and accident benefits: Insurance of public transportation and accident.
  • Additional medical insurance for you and your family.
  • Physical examination once a year for free.
  • Onboarding Program: A comprehensive onboarding program to help you get started and develop your potential at your own pace.
  • Promotion of Personal Development: Targeted job-related training measures and workshops.
  • Company Events: Various corporate events throughout the year.
  • International Working Environment: A varied and challenging role in a highly multinational, stable, and innovative company and a well-established local team.
  • OPEN MIND Technologies Culture: Experience a very open-minded culture with flat hierarchies and a high degree of creative freedom.
  • Stimulating Working Environment: Be part of a dynamic and highly motivated team. Grow professionally and personally with us.
About Us

17 subsidiaries around the world, over 360 motivated employees, one goal: As TEAMCAMFORCE, we work together on the future of digital manufacturing. We have been a leading manufacturer of high-performance CAD/CAM solutions for more than 30 years and, as a pioneer in the field of 5-axis technology, we are still characterized by an undiminished spirit of innovation. With a passion for perfect programming and efficient manufacturing, we work together to make our CAD/CAM technologies better every day. What's more, thanks to our close partnerships with all the major manufacturers in the machining industry, we think outside the box, meaning we always offer our customers the best solution.

Modern and passionate: We are located on every continent and globally networked across every national border. We cultivate open and active cooperation so that every employee can contribute their skills in the best way possible.

We are looking for people who contribute their ideas and talent, who want to make a difference, and are willing to give their best together with us. That is OPEN MIND.

Become one of us – become a part of #TEAMCAMFORCE

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