Lead Front Office Operations Manager
1 month ago
Job Summary:
We are seeking a skilled and experienced Lead Front Office Operations Manager to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the Hyatt Regency Xiamen Wuyuanwan.
About the Role:
This is a full-time position that requires a minimum of 2-year work experience as an Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. The ideal candidate will have well-developed communication and customer relations skills, with the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
- Assist the Front Office Manager in managing the front desk operations, ensuring seamless check-in and check-out processes for guests.
- Coordinate with other departments to ensure smooth hotel operations, including housekeeping, food and beverage, and maintenance.
- Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
- Collaborate with team members to achieve departmental goals and objectives.
Requirements:
- Minimum 2 years of experience as an Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
- Excellent communication and customer relations skills.
- Ability to work efficiently in a fast-paced environment.
- Strong leadership and problem-solving skills.
Estimated Salary Range:
RMB 120,000 - RMB 180,000 per annum, depending on experience and qualifications.
About Us:
The Hyatt Regency Xiamen Wuyuanwan is a luxurious hotel located in the heart of Xiamen, offering stunning views of the city skyline and surrounding islands. Our hotel features modern amenities, excellent service, and a warm welcome for all our guests.
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