Lead Front Office Operations Manager

1 month ago


Amoy, Fujian, China Hyatt Corporation Full time

Job Summary:

We are seeking a skilled and experienced Lead Front Office Operations Manager to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the Hyatt Regency Xiamen Wuyuanwan.

About the Role:

This is a full-time position that requires a minimum of 2-year work experience as an Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. The ideal candidate will have well-developed communication and customer relations skills, with the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

  • Assist the Front Office Manager in managing the front desk operations, ensuring seamless check-in and check-out processes for guests.
  • Coordinate with other departments to ensure smooth hotel operations, including housekeeping, food and beverage, and maintenance.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
  • Collaborate with team members to achieve departmental goals and objectives.

Requirements:

  • Minimum 2 years of experience as an Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
  • Excellent communication and customer relations skills.
  • Ability to work efficiently in a fast-paced environment.
  • Strong leadership and problem-solving skills.

Estimated Salary Range:

RMB 120,000 - RMB 180,000 per annum, depending on experience and qualifications.

About Us:

The Hyatt Regency Xiamen Wuyuanwan is a luxurious hotel located in the heart of Xiamen, offering stunning views of the city skyline and surrounding islands. Our hotel features modern amenities, excellent service, and a warm welcome for all our guests.



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