Business Process Associate

4 weeks ago


Dalian, Liaoning, China WNS Full time

Job Summary

We are seeking a highly skilled Business Process Associate to join our team at WNS Global Services Inc. The ideal candidate will have a strong background in insurance and business-related courses, with excellent communication skills in English and Chinese.

Key Responsibilities

  • Provide exceptional customer service by resolving queries from emails, incoming calls, and cases in a timely manner.
  • Prepare and submit business unit reports and other required information as needed.
  • Correspond with vendors and respond to inquiries in a professional and efficient manner.
  • Ensure the accuracy and completeness of data processing.
  • Manage daily activities with minimal supervision and meet published deadlines.
  • Adhere to Service Level Agreements (SLAs) and ensure all work is performed in accordance with targets.

Requirements

  • 3-5 years of work experience in a related field.
  • Good understanding of MS Office, especially Excel.
  • Excellent English skills in listening, speaking, reading, and writing.
  • Communication ability in Chinese is a plus.

Working Conditions

  • May require moderate to extensive travel depending on project involvement.
  • Overtime may be required.
  • Client holidays are observed instead of local holidays.


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