IT Support Specialist
1 month ago
Job Requirements:
Gain a degree in IT, Computer Science, or a related field, or hold a diploma in Computer Science. Proficiency in English is essential.
Develop experience in Tier II technical support and customer service.
Familiarize yourself with video and telephony-based products.
Understand firewall and networking concepts, protocols, and troubleshooting methodologies.
Demonstrate proficiency in Zoom, Zoom Rooms, and Microsoft Teams.
Pursue relevant certifications, such as CompTIA Network+ or Cisco CCNA.
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